topic Re: Sky Go in Sky Go

Sky Go

DaisyBoo2022 — Mon, 20 Mar 2023 10:19:14 GMT

Sky go says error message "You need an active internt connection" Which i have, I have removed and re downloaded and re logged in. I have no setting option on the app that say internet or anything. Please can you advise how i can watch Sky go.

Re: Sky Go

caesarome — Mon, 20 Mar 2023 10:29:22 GMT

Try disabling the internet connection on your device, then rebooting it. Turn the internet connection back on then try using the Sky Go app again.

Re: Sky Go

DaisyBoo2022 — Mon, 20 Mar 2023 15:02:56 GMT

@caesarome Hiya, thanks seems to have worked for the moment.

I have turn the wifi off before but it didnt work.

Re: Sky Go

Benbella — Mon, 20 Mar 2023 20:38:50 GMT

I keep getting an error message that I need an active internet connection on sky go. This is on an iPad

I have deleted app and re downloaded and switched internet off and on. It then works but as soon as I logout and back in it brings up same error . Also when I launch this app it goes straight to the download page. All other devices working perfectly

Re: Sky Go

go-between — Fri, 07 Apr 2023 07:01:01 GMT

Like others in this thread I keep getting an error message that I need an active internet connection on sky go. This is on an iPad. There is one and all other media apps are working fine.

Like others I have deleted app and re downloaded and switched internet off and on but it brings up same error on restart. I have also reset network settings as suggested. Also when I launch this app it goes straight to an information page and not the home page. All other devices working perfectly.

Re: Sky Go

go-between — Fri, 07 Apr 2023 07:03:06 GMT

Hi just wondering if you found a solution to this?

Re: Sky Go

Benbella — Wed, 12 Apr 2023 09:43:35 GMT

No same issue

Re: Sky Go

Acg45 — Fri, 14 Apr 2023 09:58:22 GMT

I've had the same issue but I just opened the app via the app store and it seemed to work fine. It might be worth a try?

Re: Sky Go

Benbella — Thu, 20 Apr 2023 12:26:06 GMT

Just seen this and it worked 😀

thank you so much

Re: Sky Go

Benbella — Mon, 24 Apr 2023 19:59:45 GMT

Same problem again

I guess it must be an old iPad that's doing it . No problem with any other devices

Re: Sky Go

Jgreene — Sat, 13 May 2023 17:26:43 GMT

Getting the very same issue. Ipad less than one year old and on the current iOS etc. Never had this issue before until recently. I think there's a problem with the last app update. Internet working perfectly fine on the iPad but Sky Go keeps saying the ipad needs to be connected to the internet.