topic Re: Sky Go desktop app not working Windows 11 in Sky Go

Sky Go desktop app not working Windows 11

jh21347 — Sat, 04 Feb 2023 21:03:03 GMT

Everytime I try run the Sky Go app it crashes and closes. I have tried deleting every Sky related folder that has been recommended in the various other discussions (including everything in the bin) and restarting my laptop but the same thing happens. Can this please be escalated as I'm out of ideas?

Re: Sky Go desktop app not working Windows 11

Mr+Flibbles+86 — Sun, 05 Feb 2023 10:56:29 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go desktop app not working Windows 11

Addie15 — Tue, 07 Feb 2023 13:44:06 GMT

Update-We are closing this chat now as the verification failed and we have not received further communication within the past 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go desktop app not working Windows 11

SkyGoNotWorking1 — Sun, 23 Apr 2023 18:08:52 GMT

Im having the same issue....for months now...tried everything in the community pages...no solutions or fixes from Sky...how long will this go on for, Sky ?

Re: Sky Go desktop app not working Windows 11

Clareridds — Mon, 24 Apr 2023 12:34:52 GMT

Hi @SkyGoNotWorking1

I've escalated your post to the Sky Messaging team who will be in touch with you via a blue or red chat bubble. This will appear at the bottom of this page.

The link below explains how this chat works. Please note, it's not a live chat, so replies are not instant but do keep this page open and keep an eye out for it:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed.

Thanks

Re: Sky Go desktop app not working Windows 11

Addie15 — Mon, 24 Apr 2023 12:37:26 GMT

Hi there, thank you for escalating this. We have sent an invite to chat.

Re: Sky Go desktop app not working Windows 11

Physiodave — Mon, 24 Apr 2023 15:39:20 GMT

I'm also having the same issue. Sky Go app installed. Splash screen loads and then closes.

Tried uninstalling and removing completely as mentioned on other posts but no luck.

Any help much appreciated

Re: Sky Go desktop app not working Windows 11

bertskii — Fri, 16 Jun 2023 12:29:11 GMT

I'm also having the same issue. Sky Go app installed. Splash screen loads and then closes.

Tried uninstalling and removing completely as mentioned on other posts but no luck.

Any help much appreciated

@Addie15 @Clareridds

Re: Sky Go desktop app not working Windows 11

Clareridds — Fri, 16 Jun 2023 12:36:25 GMT

Hi @bertskii

I've escalated your post to the Sky Messaging team who will be in touch with you via a blue or red chat bubble. This will appear at the bottom of this page.

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed.

Thanks

Re: Sky Go desktop app not working Windows 11

Greenfingers001 — Fri, 16 Jun 2023 12:47:49 GMT

Thanks for escalating this. We’ve @bertskii sent an invite to chat.

Re: Sky Go desktop app not working Windows 11

Addie15 — Fri, 16 Jun 2023 15:07:43 GMT

Update-We are closing this session now as this matter has been resolved. Please be advised, Citrix or VPN can interfere with how Sky Go operates, be sure to uninstall those if you have them on your device before you launching Go. Thanks.

Re: Sky Go desktop app not working Windows 11

Ian+Ayris — Mon, 19 Jun 2023 09:02:31 GMT

Hi, I'm also having the same issue here - it crashes on loading every time. have enabled in firewall, reinstalled etc etc. Please help!