topic Re: SKY Go subscription in Sky Go

SKY Go subscription

Dawkins — Sat, 22 Apr 2023 11:52:01 GMT

Despite having a sky and sky sports subscription, sky go won't let me watch the football saying I need to upgrade my subscription.
Any help would be much appreciated.

Re: SKY Go subscription

caesarome — Sat, 22 Apr 2023 12:12:32 GMT

Are you a new customer to Skynor have you returned after being away for 12 months or more ?

Re: SKY Go subscription

Dawkins — Sat, 22 Apr 2023 12:14:08 GMT

I have been a customer for 10 years no interruption.

Re: SKY Go subscription

caesarome — Sat, 22 Apr 2023 12:16:35 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: SKY Go subscription

Addie15 — Sat, 22 Apr 2023 12:28:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to Dawkins.

Re: SKY Go subscription

Addie15 — Mon, 24 Apr 2023 12:59:17 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help,, please let us know so we can re-escalate this for you. Thanks.