topic Re: Manual software update in Sky Go

Manual software update

Nicky+Brown — Sat, 22 Apr 2023 07:31:41 GMT

Being asked to do a manual software update as issues with viewing sky go away from home, do you loose your recordings on software update if done manually

Re: Manual software update

Dallen9798 — Sat, 22 Apr 2023 07:33:21 GMT

@Nicky+Brown

Hi, no you will not loose your recordings from doing a manual software update.

Re: Manual software update

xenon81 — Sat, 22 Apr 2023 07:56:02 GMT

A manual software update won't resolve any problems with viewing Sky Go away from home, as that's unrelated to your Sky box.

Re: Manual software update

bob1234 — Sat, 22 Apr 2023 08:48:53 GMT

@Nicky+BrownIf you are trying to access your recordings from away from home unfortunately you can't to do this you have to be on the same Internet connection.
You can download recordings to another device before you leave and then watch the download.

Re: Manual software update

caesarome — Sat, 22 Apr 2023 09:17:59 GMT

You can only view your recordings when you are on the same internet connection that your box is on. If you want to view them away from home then you need to download them to Sky Go when you are at home,

Re: Manual software update

Nicky+Brown — Sat, 22 Apr 2023 11:46:50 GMT

@caesarome that's not what Sky have said, they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings, you only need to download if you will not have any access to the internet !

Re: Manual software update

Nicky+Brown — Sat, 22 Apr 2023 11:50:11 GMT

@bob1234

Re: Manual software update

Nicky+Brown — Sat, 22 Apr 2023 11:52:07 GMT

@bob1234 that's not what Sky have said, they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings, you only need to download if you will not have any access to the internet !

Re: Manual software update

bob1234 — Sat, 22 Apr 2023 11:57:56 GMT

@Nicky+BrownUnfortunately they are wrong.

Re: Manual software update

Nicky+Brown — Sat, 22 Apr 2023 12:01:35 GMT

@bob1234 0k thanks, very strange though as that was confirmed by a senior technical advisor, but thanks for the feedback

Re: Manual software update

caesarome — Sat, 22 Apr 2023 12:11:35 GMT

To back up what @bob1234 has said they are wrong in what they told you.

Re: Manual software update

TimmyBGood — Sun, 23 Apr 2023 13:50:27 GMT

@Nicky+Brown wrote:

they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings,

That would require a Sky box to be able to render local content into a format suitable for streaming and then output it over your home internet connection, which Sky hardware absolutely cannot do. The only relatively widely available domestic device ever capable of such a thing was the now departed 'Slingbox' which had to significantly reduce resolution and could not handle encrypted commercial material.