topic Re: Sky Go Xbox in Sky Go

Sky Go Xbox

DLip — Fri, 21 Apr 2023 19:10:21 GMT

Hi I have Sky Go on my account but when I log into the new Sky Go on Xbox I get "you can't use Sky Go on this device yet." How do I fix this please.

Re: Sky Go Xbox

caesarome — Fri, 21 Apr 2023 19:16:15 GMT

You need Multiscreen or Sky Go Extra before being able to use the app on your console so do you have either of these ?

Re: Sky Go Xbox

Olllie1016 — Fri, 21 Apr 2023 21:36:54 GMT

I have Sky Go Extra as part of my subscription and I've just got this error message... Does anyone have a fix or am I going to have to call Sky tomorrow?

Re: Sky Go Xbox

caesarome — Sat, 22 Apr 2023 04:43:34 GMT

@Olllie1016

Has it been working previously for you ?

Re: Sky Go Xbox

Olllie1016 — Sat, 22 Apr 2023 05:15:26 GMT

@caesarome yes, it was working until early last week

Re: Sky Go Xbox

caesarome — Sat, 22 Apr 2023 09:21:52 GMT

@Olllie1016

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go Xbox

Dallen9798 — Sat, 22 Apr 2023 09:28:31 GMT

@DLip

I had the same issue, If you've got Sky Go Extra and it still doesn't work, Sky have told me there is an issue with the app on the xbox at the moment

Re: Sky Go Xbox

Addie15 — Sat, 22 Apr 2023 09:30:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to DLip.

Re: Sky Go Xbox

Addie15 — Sat, 22 Apr 2023 09:37:03 GMT

Hi there! Thank you for escalating this. We have sent Olllie1016 an invite.

Re: Sky Go Xbox

caesarome — Sat, 22 Apr 2023 12:15:01 GMT

@Dallen9798 wrote:

@DLip

I had the same issue,

@Dallen9798

Is yours working or not as we can alert the messaging team for you if you want ?

Re: Sky Go Xbox

Addie15 — Sat, 22 Apr 2023 12:46:38 GMT

Update-After talking to Dlip we are closing this chat session now. Please be advised if you are a Sky Glass customer going forward you would need Whole Home subscription to watch Sky Go on game consoles, even if you could watch it before without it. You can find more information here: https://www.sky.com/help/articles/tv-from-sky-what-do-you-need-help-with-b

Thanks.

Re: Sky Go Xbox

Dallen9798 — Sat, 22 Apr 2023 12:59:50 GMT

@caesarome Mines all good, issue went away by itself so no stress