topic Re: Sky go stopped working on Xbox series X in Sky Go

Sky go stopped working on Xbox series X

Emmas+phone — Tue, 11 Apr 2023 20:39:13 GMT

I'm having an issue, my sky app signed me out but now I've logged back in on my series X xbox but it's saying

You can't use sky go on this device yet. You'll need Sky Q Multiscreen, Sky glass whole home or sky go extra but I have a subscription and it's worked for years but stopped today.

Please help.

Thanks

Re: Sky go stopped working on Xbox series X

Annie+UK — Tue, 11 Apr 2023 20:44:40 GMT

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

Re: Sky go stopped working on Xbox series X

steven1981 — Tue, 11 Apr 2023 21:27:52 GMT

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in.

Tried uninstalling and reinstalling, but still not letting me back on.

Please help Sky, the Sky Go update has a bug.

Re: Sky go stopped working on Xbox series X

Annie+UK — Tue, 11 Apr 2023 21:32:03 GMT

@steven1981 wrote:

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in.

Tried uninstalling and reinstalling, but still not letting me back on.

Please help Sky, the Sky Go update has a bug.

I got the Sky Go update on my console today and it is fine, the issue seems to be with peoples accounts and not the app

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

Re: Sky go stopped working on Xbox series X

Addie15 — Wed, 12 Apr 2023 07:08:29 GMT

Hi there! Thank you for escalating this. We have sent an invite to Emmas+phone.

Re: Sky go stopped working on Xbox series X

steven1981 — Wed, 12 Apr 2023 07:21:54 GMT

Hi, could you also please help me with this issue?

I have same console and exact same issue as the original post, Sky Go is not working on my Xbox One X.

My console updated the app, and after the update I can no longer log in and am getting same message as above post.

This is an Xbox One X, and not an Xbox One series X, as this confuses some people.

Regards Steve

Re: Sky go stopped working on Xbox series X

Annie+UK — Wed, 12 Apr 2023 09:06:27 GMT

@steven1981 I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite

Re: Sky go stopped working on Xbox series X

Addie15 — Wed, 12 Apr 2023 09:27:51 GMT

HI there! We have sent an invite to steven1981.

Re: Sky go stopped working on Xbox series X

Georged152 — Wed, 12 Apr 2023 10:30:17 GMT

I have the exact same problem. Everything I've tried to resolve hasn't worked

Re: Sky go stopped working on Xbox series X

Georged152 — Wed, 12 Apr 2023 10:33:07 GMT

I have Xbox series x

Re: Sky go stopped working on Xbox series X

lettice — Wed, 12 Apr 2023 11:28:39 GMT

@Georged152

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go stopped working on Xbox series X

Greenfingers001 — Wed, 12 Apr 2023 13:00:25 GMT

Thanks for escalating this. We’ve sent @george152 an invite to chat.

Re: Sky go stopped working on Xbox series X

Emmas+phone — Thu, 13 Apr 2023 08:13:25 GMT

Hi guys,

I was told my sky go extra would be added at no extra cost, the sky go app is still not working on my xbox, how do I get this working and has the service been added? I need this ASAP.

Thanks

Re: Sky go stopped working on Xbox series X

caesarome — Thu, 13 Apr 2023 08:51:28 GMT

@Emmas+phone

Was it the Messaging team on here that you spoke to about Sky Go Extra being added and if so was it a few days ago that they ttold you this ?

Re: Sky go stopped working on Xbox series X

Emmas+phone — Thu, 13 Apr 2023 09:09:43 GMT

Yes, I validated my account and they said it could be added for free, said can take 24 hrs but still not working.

Re: Sky go stopped working on Xbox series X

caesarome — Thu, 13 Apr 2023 09:12:50 GMT

I take it is has been over 24 hours, if so would you like the messaging team to contact you again about this ?

Re: Sky go stopped working on Xbox series X

Emmas+phone — Thu, 13 Apr 2023 09:15:26 GMT

Yes please, I can't see anything added to my services.

Thank you

Re: Sky go stopped working on Xbox series X

caesarome — Thu, 13 Apr 2023 09:21:15 GMT

I have alerted them to your post so same as before and look out for the chat bubble.

Re: Sky go stopped working on Xbox series X

Addie15 — Thu, 13 Apr 2023 09:28:09 GMT

Hi there! Thank you for escalating this. We have invited Emmas+phone to a chat.

Re: Sky go stopped working on Xbox series X

Emmas+phone — Thu, 13 Apr 2023 10:36:06 GMT

I've joined and am waiting on a reply for the last hour, thanks