topic Re: Sky Go won’t sign in in Sky Go

Sky Go won’t sign in

telms1999 — Tue, 18 Apr 2023 16:05:41 GMT

Hey everyone.

just signed up for skyglass and I was told I could get sky Go before the tv was delivered. I downloaded it on my iPhone 12 Pro and it keeps saying there's a technical issue. I've done everything it says but still no luck.

my partner is able to sign in but on an Android.

any help?

Re: Sky Go won’t sign in

SlenderRobert — Tue, 18 Apr 2023 16:07:35 GMT

@telms1999 wrote:
Hey everyone.

just signed up for skyglass and I was told I could get sky Go before the tv was delivered. I downloaded it on my iPhone 12 Pro and it keeps saying there's a technical issue. I've done everything it says but still no luck.

my partner is able to sign in but on an Android.

any help?

Try deleting the app and reinstalling it.

Sky Go works fine on my iPhone 14 Pro.

Re: Sky Go won’t sign in

telms1999 — Tue, 18 Apr 2023 16:21:14 GMT

@SlenderRobert tried that but still gives me the same error

Re: Sky Go won’t sign in

SlenderRobert — Tue, 18 Apr 2023 16:23:49 GMT

@telms1999 wrote:
@SlenderRobert tried that but still gives me the same error

What version of iOS are you running? Does it give the error message as soon as you open the app or is it when you try to play something?

Re: Sky Go won’t sign in

telms1999 — Tue, 18 Apr 2023 16:29:47 GMT

im running iOS 16.4.1 and the error appears after putting my log in details it doesn't even let me get to the main page

Re: Sky Go won’t sign in

SlenderRobert — Tue, 18 Apr 2023 16:31:38 GMT

@telms1999 wrote:
im running iOS 16.4.1 and the error appears after putting my log in details it doesn't even let me get to the main page

Get your partner to sign out on their Android device then try signing in again on your iPhone.

Re: Sky Go won’t sign in

telms1999 — Tue, 18 Apr 2023 16:51:48 GMT

still no luck...