topic Re: Sky Go devices in Sky Go

Sky Go devices

J.Ames91 — Sat, 18 Mar 2023 23:14:46 GMT

I am having major trouble removing a device from my sky go devices. I have had a big falling out with a friend and don't want them to have access to smy sky go. I have changed my password twice and removed the device (Playstation) more times than I can remember but they still manage to gain access. Can anyone help. How do I block them?

Re: Sky Go devices

Barry+25 — Sat, 18 Mar 2023 23:30:52 GMT

Hello if you tick remove device on sky go then remove customisation then they need a new key ie password to log in but if you changed password they won't be be able to.

Re: Sky Go devices

Invisiblename — Sat, 18 Mar 2023 23:55:44 GMT

@Barry+25 wrote:
Hello if you tick remove device on sky go then remove customisation then they need a new key ie password to log in but if you changed password they won't be be able to.

That's as clear as mud - fancy re-typing that for the OP?

Re: Sky Go devices

caesarome — Sun, 19 Mar 2023 09:56:15 GMT

@J.Ames91

Doing this will kick them off:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

Re: Sky Go devices

J.Ames91 — Tue, 04 Apr 2023 20:10:00 GMT

We have tried this several times but the person is still able to access. Any ideas ??

Re: Sky Go devices

caesarome — Tue, 04 Apr 2023 20:38:58 GMT

I'm stumped because it should kick them off after 24 hours or so if you have followed the instructions correctly so especially the second part about selecting apps.

Re: Sky Go devices

popacatapetal — Wed, 05 Apr 2023 09:29:46 GMT

You could check if you have any rogue "Additional Users" set up on your account. Remove them in account settings.

Something like this was mentioned a year ago or so regarding sky users in a student house and the fact that additional users can still change sky account settings.

Re: Sky Go devices

caesarome — Wed, 05 Apr 2023 12:18:36 GMT

@popacatapetal

Just removing them doesn't prevent them from still using Sky Go which is why you have to also take the extra steps I mentioned above in my earlier post,

Re: Sky Go devices

J.Ames91 — Sat, 15 Apr 2023 21:26:14 GMT

Unfortunately the issue is still persisting. Ive tried everything you have suggested Any further ideas ?

Re: Sky Go devices

Adam9138 — Sun, 17 Sep 2023 13:35:36 GMT

Im having the same issue and they still kepe usong the sky go and when spoken to the sky team on the phone it made no difference at all.. ive done all steps provided by sky and seen on internet and still on my account using my sky go, any help anyone??

Re: Sky Go devices

caesarome — Sun, 17 Sep 2023 15:12:18 GMT

@Adam9138

Did you do this:

First change your password:

https://skyid.sky.com/resetpassword/

Then go to this link:

https://skyid.sky.com/authorise/manage

Re: Sky Go devices

Adam9138 — Sun, 17 Sep 2023 15:44:38 GMT

Yes done that still same issues @caesarome

Re: Sky Go devices

Jade.97 — Sun, 17 Sep 2023 16:36:20 GMT

The only thing that worked for us was to change the email address that's on our sky account. We changed from mine to my wife's. Changed the password again and so far it's been a success.

Re: Sky Go devices

Jade.97 — Sun, 17 Sep 2023 16:40:05 GMT

Just to emphasise the point. My username is now Jade.97 where I used to be J.Ames91

Re: Sky Go devices

Adam9138 — Mon, 18 Sep 2023 08:55:19 GMT

I tried changing email but it jept saying error

Re: Sky Go devices

Jade.97 — Mon, 18 Sep 2023 09:21:37 GMT

We did it on the phone to Sky customer service. Not sure if that makes a difference?

Still so complicated to resolve!

Dedman1 — Fri, 12 Apr 2024 19:47:29 GMT

I can't believe this issue is still happening and seemingly so complicated to resolve. I STILL can't kick people off permanently via previous posts in this thread! And I refuse to have to change emails to get it done!

Oh, and while I'm ranting I'd think twice about recommending a friend for the rewards. Did this for my parents before Christmas and still neither of us has been contacted about it.

And they have had to chase sky half a dozen times since as they said they would re-imburse the fee they had to pay their previous provider! Rant over!