topic Re: Sky not working on PS4 in Sky Go

Sky not working on PS4

Martyn+h26 — Mon, 10 Apr 2023 09:06:46 GMT

I do have the right package, and sky go still works fine on macs and ipads, but it has stopped working on my PS4 (was working fine last week). Tried reinstalling the app, but same result. Any ideas, other than calling Sky. If I need to call, anyone know the number?

Cheers

Re: Sky not working on PS4

caesarome — Mon, 10 Apr 2023 12:18:08 GMT

When you say that it isn't working what is happening, is it asking you to upgrade because if it is do you have Sky Go Extra on your account ?

Re: Sky not working on PS4

Martyn+h26 — Mon, 10 Apr 2023 14:50:15 GMT

It says "to watch this programme you will need to purchase the Sky Go Extra package", but we already have this.

Re: Sky not working on PS4

caesarome — Mon, 10 Apr 2023 15:11:27 GMT

@Martyn+h26

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky not working on PS4

Greenfingers001 — Mon, 10 Apr 2023 16:15:20 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky not working on PS4

Martyn+h26 — Wed, 12 Apr 2023 10:00:19 GMT

I replied, but at the time no one was available, the issue remains unresolved.

Re: Sky not working on PS4

Martyn+h26 — Wed, 12 Apr 2023 17:41:14 GMT

Now resolved via chat. Many thanks.