topic Re: Sky go app issue in Sky Go

Sky go app issue

jeffmarshall151 — Mon, 10 Apr 2023 15:34:26 GMT

I have both sky sports and bt sport on my sky package subscription and am able to watch on the main tv

however I'm unable to watch either sky sports or bt sport via the sky go app I get an error message saying I should upgrade my subscription

Re: Sky go app issue

caesarome — Mon, 10 Apr 2023 15:48:52 GMT

Have you been a customer of Sky in the past and returned after being away for 12 months or more ?

Re: Sky go app issue

jeffmarshall151 — Mon, 10 Apr 2023 16:19:56 GMT

I've been a Sky customer for a quite a few years

Re: Sky go app issue

caesarome — Mon, 10 Apr 2023 16:25:35 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go app issue

Greenfingers001 — Mon, 10 Apr 2023 17:58:31 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky go app issue

Addie15 — Thu, 13 Apr 2023 08:15:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.