topic Re: Sky Go - Sky channels do not work over Cellular network in Sky Go

Sky Go - Sky channels do not work over Cellular network

RB22 — Sat, 08 Apr 2023 15:35:10 GMT

This is an ongoing problem with the Sky Go app on my iphone XS Max (IOS 16.1.2, latest version of Sky Go app installed today). It has been a problem for many months. Mobile network is TalkMobile, which I think is on Vodafone.

All channels* work on Sky Go when watching on Sky Go Windows app over broadband.

All channels* work on Sky Go when watching on Sky Go IOS App when watching connected to wifi.

Only "not sky" channels work on Sky Go when watching on Sky Go IOS App when watching over cellular i.e. mobile data. e.g. I can watch Eurosport, ITV etc on my phone while using mobile data.

When I try to watch Sky Sports on mobile data, it just hangs for a couple of minutes. Then I receive:

"Sorry, something went wrong. This show is currently unavailable. Please check your network connection and try again"

This problem has been occuring for months

I have tried removing/reinstalling the app

I have tried deleting my login and re-entering it

Location Services enabled for app, including "Precise Location". "Local Network" allowed.

I have reset Network Settings.

I'm pretty certain it's not a bandwidth issue as other channels work fine and I get very good download speed over mobile, sometimes 70+mbps and the problem is still there.

No Sky-Q

Thanks for any hints on how to resolve this!

*All channels I have subsription to watch

Re: Sky Go - Sky channels do not work over Cellular network

Tom-W19 — Sun, 09 Apr 2023 09:05:20 GMT

Hi RB22

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go - Sky channels do not work over Cellular network

Addie15 — Thu, 13 Apr 2023 10:50:15 GMT

Update-We are closing this session now as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky Go - Sky channels do not work over Cellular network

hafod2003 — Sat, 27 May 2023 10:39:01 GMT

I have the exact same issue, all channels other than sky channels work on cellular data other than sky channels.

The whole point of having this app is to watch sports "on the go". So why is it not working?!

Been a problem for over a year

Re: Sky Go - Sky channels do not work over Cellular network

Andy199516 — Wed, 28 Jun 2023 10:27:05 GMT

I have exactly the same problem and I'm on the same network, did it ever get solved?

Re: Sky Go - Sky channels do not work over Cellular network

Andy199516 — Wed, 28 Jun 2023 10:30:54 GMT

Was it fixed and how?