topic error code 1410 in Sky Go

error code 1410

Pitsy+Reynolds — Sat, 01 Apr 2023 20:31:45 GMT

hi. I'm using Sky Go for the first time (I have Sky Q). I log in fine and it's the correct account (I can see and watch my recordings) but Live TV is not happening. Get an error code 1410

Re: error code 1410

caesarome — Sat, 01 Apr 2023 21:28:00 GMT

Out of interest can you watch live TV if you disable the connection to your Sky Q box, you can do this from the settings section on the homepage of the app.

Re: error code 1410

Pitsy+Reynolds — Sun, 02 Apr 2023 07:45:32 GMT

No luck, no. No error code this time though, just telling me to upgrade my subscription. I did/do have an old sky account associated with the email address I'm using but I'm assuming I must be logged in with the correct one given my recordings are there

Re: error code 1410

caesarome — Sun, 02 Apr 2023 09:06:47 GMT

@Pitsy+Reynolds wrote:

I did/do have an old sky account associated with the email address

My guess is it issoething to do with this so to get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: error code 1410

Addie15 — Sun, 02 Apr 2023 09:16:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to Pitsy+Reynolds.