Sky

Rocket37 — Fri, 31 Mar 2023 00:41:38 GMT

So I had sky many years ago , we now have it again, the problem is that it's the same email as I had last time so when I sigh into the app it won't let me do any thing as it assumes it's my old account

Re: Sky

caesarome — Fri, 31 Mar 2023 04:54:52 GMT

@Rocket37

You need to logout of the app.

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Then login using your new details.

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