topic Authorising Problem on Apple TV in Sky Go

Authorising Problem on Apple TV

04Lando04 — Thu, 30 Mar 2023 13:45:19 GMT

I get the following problem: "Your device needs to be authorised. Please ensure it's connected to the internet and try again" when trying to watch Sky Go on my Apple TV device.

Even though the Apple TV device appears under my authorised devices list in my account. Theres no problem with my connection and I can play Sky News clips on there fine.

I've tried uninstalling and reinstalling the app, removing the device, renaming the device, restarting my Sky Q box etc. Seems Im not the only one facing this issue, very frustrating given how much Sky costs.

Please escalate this post to the Sky Messaging team. Thanks.

Re: Authorising Problem on Apple TV

caesarome — Thu, 30 Mar 2023 15:19:07 GMT

I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Authorising Problem on Apple TV

Lisa-P1987 — Thu, 30 Mar 2023 16:01:07 GMT

Thanks for escalating this. We’ve sent 04Lando04 an invite to chat.