topic Re: Apple TV Sky Go stopped working in Sky Go

Apple TV Sky Go stopped working

TJBelle — Fri, 24 Mar 2023 18:04:38 GMT

SkyQ customer with Sky Go on Apple TV. This wasworking great but as of yesterday I get an error that "your device needs to be authorised. Please ensure it's connected to the internet and try again".

Sky account the Apple TV shows as authorised completely fine and had been working up until yesterday. And I am definitely connected because things like TV guide work absolutely fine as well as all other apps and playback on Netflix etc on Apple TV

Does anyone have an idea what could be causing this? I have logged out and back in on the app but with no success @

Re: Apple TV Sky Go stopped working

caesarome — Fri, 24 Mar 2023 19:29:15 GMT

Try disabling the internet connection on your device, reboot it, turn the internet connection back on and give the Sky Go app another go.

Re: Apple TV Sky Go stopped working

TJBelle — Fri, 24 Mar 2023 23:47:10 GMT

Thanks for your help but hasn't worked unfortunately. Same issue renains...

Re: Apple TV Sky Go stopped working

TJBelle — Sun, 26 Mar 2023 18:54:07 GMT

Can anyone from @Sky assist??

Re: Apple TV Sky Go stopped working

caesarome — Sun, 26 Mar 2023 19:04:59 GMT

This is a customer helps customer forum so for Sky support you would need to call them.