topic Re: Sky Go in Sky Go

Sky Go

Ooo3 — Wed, 22 Mar 2023 13:02:23 GMT

Hi All,

Since Monday night my Sky Go keeps telling none of my devices are authorised. I have reset the Q box, internet and my devices as well as deleting the Sky Go app and then reinstalling it but all to no avail. Any ideas appreciated. Thanks

Re: Sky Go

caesarome — Wed, 22 Mar 2023 16:14:58 GMT

Have you made any changes to yor TV package recenetly, perhaps moving from Sky Q to Sky Glass or Stream ?

Re: Sky Go

Lilynana — Thu, 23 Mar 2023 20:04:59 GMT

I'm having the same issue. I've also done everything you have. And I haven't made any changes to package. It's very frustrating

Re: Sky Go

Ooo3 — Thu, 23 Mar 2023 20:33:00 GMT

Hi Lilynana,

I got in touch with Sky and I was told that they are aware that some customers are having this problem with Sky Go and they are working on it to fix the problem.

Re: Sky Go

Lilynana — Fri, 24 Mar 2023 08:35:26 GMT

Thank you for the reply. I will also contact sky.