topic Re: Error Code 1404-IH in Sky Go

Error Code 1404-IH

Dansoph27 — Tue, 21 Mar 2023 20:39:16 GMT

When I try and watch SKY Go live TV, this code keeps appearing....

Re: Error Code 1404-IH

caesarome — Tue, 21 Mar 2023 22:12:45 GMT

@Dansoph27

Have you tried signing out then back in again ?

Re: Error Code 1404-IH

Dansoph27 — Tue, 21 Mar 2023 22:20:35 GMT

MANY times...........

Re: Error Code 1404-IH

caesarome — Tue, 21 Mar 2023 22:32:50 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error Code 1404-IH

Mr+Flibbles+86 — Fri, 24 Mar 2023 08:29:53 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Error Code 1404-IH

Neal+Walker — Sat, 01 Jul 2023 10:30:37 GMT

Good morning, I'm having this issue on every device I try - Windows laptop, iPad and Android phone.

It will allow me to watch something if it's in the top carousel on the home page, but even then it only works when I click through to the programme's own little menu screen. If I try to play straight from the home page I get the error code.

And no Sky channels will work when accessed from the TV guide.

Can you help?!

Thanks very much,

Neal

Re: Error Code 1404-IH

Marley65. — Sat, 05 Aug 2023 11:26:33 GMT

I have tried to log on to Sky Go several times from my over the last two days and get this error message. Is there a easy solution or do I need to try and uninstall Sky Go and reinstall and if I do that will I be waisting my time

Re: Error Code 1404-IH

caesarome — Sat, 05 Aug 2023 12:25:43 GMT

@Marley65.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Error Code 1404-IH

Addie15 — Sat, 05 Aug 2023 12:42:17 GMT

HI there! Thank you for escalating this. We have sent an invite to Marley65.

Re: Error Code 1404-IH

Marley65. — Sun, 06 Aug 2023 16:02:06 GMT

one expalain to me why Sky takes so long to sort out this issue. Mamy people are suffering loss of service so why dont you Sky send out a fix or advise everyone how to solve the problem. God help anyone who plumps for Sky Glass

Re: Error Code 1404-IH

caesarome — Sun, 06 Aug 2023 16:07:43 GMT

What was the result of the chat you had on here with Sky ?

Re: Error Code 1404-IH

Marley65. — Sun, 06 Aug 2023 17:07:42 GMT

I waited 10 mins for someone ton answer and then they wanted to ask me a load of security questions. Bear in mind I was already logged into Sky I could not get why the need for all the questions for being advised a fix and deemed it as unsafe.

Re: Error Code 1404-IH

caesarome — Sun, 06 Aug 2023 18:21:27 GMT

They need to ask you security questions so that they know they are chatting to the account holder and not somebody else that could be there with you.

Re: Error Code 1404-IH

Marley65. — Sun, 06 Aug 2023 19:15:55 GMT

From my laptop I uninstalled Sky Go and then reinstalled it. Wors well it was as simple as that

Re: Error Code 1404-IH

caesarome — Sun, 06 Aug 2023 19:22:19 GMT

Nice one, glad you have fixed it.

Re: Error Code 1404-IH

Addie15 — Wed, 09 Aug 2023 08:24:18 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Error Code 1404-IH

Nickninethree — Thu, 25 Jan 2024 13:19:50 GMT

I would appreciate some help for the same issue please

Re: Error Code 1404-IH

caesarome — Thu, 25 Jan 2024 13:40:16 GMT

@Nickninethree

Try signing out of the app and then back into it.

Re: Error Code 1404-IH

Nickninethree — Fri, 26 Jan 2024 05:29:39 GMT

Did not do anything