topic Re: Sky app not working in Sky Go

Sky app not working

Casey1985 — Fri, 17 Mar 2023 12:29:43 GMT

Sky app not showing information and sky vip locked

Re: Sky app not working

Invisiblename — Fri, 17 Mar 2023 12:51:58 GMT

@Casey1985 wrote:
Sky app not showing information and sky vip locked

Are you logged into your Sky account?

Re: Sky app not working

Casey1985 — Fri, 17 Mar 2023 13:31:49 GMT

Yes, I'm logged in and it says welcome with my name however my vip has not worked in a long time and every time it says claim vip it never works

Re: Sky app not working

caesarome — Fri, 17 Mar 2023 13:39:03 GMT

@Casey1985 wrote:

Sky app not showing information

What do you mean by this, do you not see the TV, Mobile, Broadband buttons at the bottom from the home screen ?

Re: Sky app not working

Casey1985 — Fri, 17 Mar 2023 14:01:05 GMT

For example I check my account and it says no information available. I check my vip awards and it says it is locked because I am not a member however I have been a member for many years and upgraded my package a few months ago now

Re: Sky app not working

caesarome — Fri, 17 Mar 2023 16:21:13 GMT

@Casey1985

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky app not working

Addie15 — Sat, 18 Mar 2023 08:37:47 GMT

Hi there, thank you for escalating this. We have sent an invite to Casey1985.