topic Re: To enjoy this service please upgrade your subscription in Sky Go

To enjoy this service please upgrade your subscription

JohnnyLemonhead — Thu, 16 Mar 2023 10:21:46 GMT

Currently having this error when trying to view Sky Sports, BT Sports or Kids channels.

I'm a new Sky Stream customer and I added these packages to my account yesterday. They work fine on the Puck but not working on the app.

Re: To enjoy this service please upgrade your subscription

caesarome — Thu, 16 Mar 2023 10:33:03 GMT

@JohnnyLemonhead

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: To enjoy this service please upgrade your subscription

Tom-W19 — Thu, 16 Mar 2023 10:38:25 GMT

Thanks for escalating. We've sent an invite to JohnnyLemonhead.

Re: To enjoy this service please upgrade your subscription

JohnnyLemonhead — Fri, 17 Mar 2023 12:12:25 GMT

This has been resolved by Sky support. Thanks.

Re: To enjoy this service please upgrade your subscription

caesarome — Fri, 17 Mar 2023 12:17:20 GMT

@JohnnyLemonhead

Good stuff, thanks for letting us know.

Re: To enjoy this service please upgrade your subscription

Addie15 — Sun, 19 Mar 2023 15:34:02 GMT

Update-We are closing this session now, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.