topic Re: Sky Go error message in Sky Go

Sky Go error message

G.lane — Fri, 10 Mar 2023 21:23:29 GMT

Anybody know why I can log into sky go keep getting this message..

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Re: Sky Go error message

caesarome — Fri, 10 Mar 2023 21:46:45 GMT

Does it work if you are on a Wifi connection instead, if it does do you have location settings turned in when on a 4G data network ?

Re: Sky Go error message

G.lane — Fri, 10 Mar 2023 22:07:04 GMT

It still doesn't work when on the Wi-Fi but will let me log in on another phone just seems to be an issue with my personal phone

Re: Sky Go error message

caesarome — Fri, 10 Mar 2023 22:13:41 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go error message

Greenfingers001 — Sat, 11 Mar 2023 08:52:02 GMT

Thank you for escalating this. We’ve sent an invite to chat 🙂

Re: Sky Go error message

Mr+Flibbles+86 — Mon, 13 Mar 2023 16:14:27 GMT

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks