topic Re: Sky Go - Upgrade your subscription error in Sky Go

Re: Sky Go - Upgrade your subscription error

TK101 — Thu, 09 Mar 2023 06:50:04 GMT

I also have this error.

Have tried logging out then in again, no change.

I too have the necessary sky packages.

Re: Sky Go - Upgrade your subscription error

caesarome — Thu, 09 Mar 2023 09:41:05 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go - Upgrade your subscription error

Addie15 — Thu, 09 Mar 2023 09:43:04 GMT

Hi there, thank you for escalating this. We have sent an invite to TK101.