topic Re: Sky go Apple Tv in Sky Go

Sky go Apple Tv

BarryQ1980 — Tue, 27 Dec 2022 09:50:06 GMT

I have signed up to Full sky package including multi room. My sky satellite dish won't be installed until after Christmas. I was told by the sky store that over Christmas I could use sky go through Apple TV to watch everything until my box was installed. However when I login with Apple TV it says I need full home or multi room subscription and then closes app. This is very frustrating as I signed up on the condition I could use it over Christmas! Any suggestions on why this is happening?

Re: Sky go Apple Tv

caesarome — Tue, 27 Dec 2022 09:59:08 GMT

What you was told was correct, as a new customer who is awaiting instaltion you can usually use everything Sky Go has to offer, all I can suggest is that you give Sky a call to see if they know why you can't get it working.

Re: Sky go Apple Tv

BarryQ1980 — Tue, 27 Dec 2022 10:26:45 GMT

It is working on iPad and iPhone just not Apple TV despite having multiroom. Can anyone from sky help me with this

Re: Sky go Apple Tv

caesarome — Tue, 27 Dec 2022 10:34:49 GMT

As stated above you will need to call Sky.

Re: Sky go Apple Tv

TimmyBGood — Tue, 27 Dec 2022 11:22:57 GMT

@BarryQ1980

Sky Go on Apple TV hardware is recent enough that such things may not have been fixed yet: I can imagine it's certainly possible that the additional subscription required for Go use on that particular hardware glitches where the actual Sky domestic installation hasn't yet completed.

Re: Sky go Apple Tv

FinesseFanatic — Sun, 01 Jan 2023 01:13:08 GMT

If you sign out on iPhone and sign in again it should ask you to set up a security question and then you should be able to sign in on Apple TV. Also you may only be able to have 3 devices signed in at one time. Not sure. Hope this helps

Re: Sky go Apple Tv

OllieTans — Wed, 08 Mar 2023 15:30:45 GMT

I am having same issue as the OP

services not installed until 23rd but can't use sky go on Apple TV as says I need whole home or multi screen

i ordered sky q multiscreen

sky go works fine on iPhone and iPad though but would rather watch on Apple TV

is there anything I need to do to get it to work ?

Re: Sky go Apple Tv

BarryQ1980 — Wed, 08 Mar 2023 15:53:54 GMT

Yes for clarification it turns out you can use sky go until installation but can't use Apple TV even if you are subscribing to multiroom until install has happened. Once my install happened and card activated Apple TV worked.

Re: Sky go Apple Tv

F1Jon97 — Thu, 09 Mar 2023 06:51:24 GMT

I signed up again with Sky in January and got Sky Q. I had the same issue and after speaking with Sky a couple of times we came to the conclusion that Sky Go on Apple TV would not be enabled until Sky Q had been installed and activated. Thats exactly what happend so as soon as the engineer left I was able to log into Sky Go on Apple TV and everything worked.

Re: Sky go Apple Tv

CardiffMan1992 — Sat, 11 Mar 2023 09:53:29 GMT

Interesting I'm guessing it's due to a back end with multiroom that a intial tickbox has to be made saying it's installed before it will allow it to work.