topic Re: Do you use your sky data while watching sky q app in Sky Go

Do you use your sky data while watching sky q app

Dogmillie — Sun, 05 Mar 2023 12:37:10 GMT

Just asking if you use your sky mobile data while watching the sky q app while out and about?

Re: Do you use your sky data while watching sky q app

caesarome — Sun, 05 Mar 2023 13:01:44 GMT

There is no Sky Q app so I presume you mean the Sky Go app then you would use mobile data unless you are a Sky Mobile customer when apart from a really tiny amount that will be used when viewing some adverts Sky Mobile would not "charge" you any data. The device itself will show as data being used though.

Re: Do you use your sky data while watching sky q app

Dogmillie — Sun, 05 Mar 2023 16:05:39 GMT

Yes was referring to the sky go app and yes I am on sky mobile and yes today for 30 mins I watched the Grand Prix and it used a gb of data and turned off until I topped it up. Exactly the same as yesterday when I watched the football on the app on my sky mobile device.

always used to not use my data on the sky go app.

Re: Do you use your sky data while watching sky q app

caesarome — Sun, 05 Mar 2023 16:20:49 GMT

@Dogmillie wrote:

and it used a gb of data and turned off until I topped it up.

Is the MysKy app showing that you are using the data or the app on your device itself ?

Re: Do you use your sky data while watching sky q app

Dogmillie — Sun, 05 Mar 2023 16:27:17 GMT

I'm looking at the sky mobile app for the device I'm using. Started the race with a new 1gb top up. Only watching sky go app and the mobile app now shows zero gb left and app stops. So definitely using my data for some reason and definitely a sky sim and definitely using the sky go app. #confused.

Re: Do you use your sky data while watching sky q app

caesarome — Sun, 05 Mar 2023 16:29:40 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Do you use your sky data while watching sky q app

Lisa-P1987 — Sun, 05 Mar 2023 16:47:18 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Do you use your sky data while watching sky q app

Addie15 — Thu, 09 Mar 2023 08:58:36 GMT

Update-We are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.