topic Re: Sky Go - doesn't connect with new Q box in Sky Go

Sky Go - doesn't connect with new Q box

Anonymous — Thu, 02 Mar 2023 15:24:41 GMT

When I try to control my new Q box from Sky Go - I get this

How do I register a new Q box on Go ?

Previously - my HD box worked fine !

I can still view live channels

Just not record or view recordings

WHY ?

Re: Sky Go - doesn't connect with new Q box

caesarome — Thu, 02 Mar 2023 16:12:41 GMT

Do you have a multiscreen sub ?

Is the Sky Go app on a device that is on the same Wifi network that your Q box is on ?

Re: Sky Go - doesn't connect with new Q box

Anonymous — Thu, 02 Mar 2023 16:50:21 GMT

@caesaromeyes and yes

I have a VIP account so run unlimited devices It fails on PC and Android

Re: Sky Go - doesn't connect with new Q box

caesarome — Thu, 02 Mar 2023 16:57:45 GMT

When you are not using your Q box have you tried rebooting it at the mains ?

Re: Sky Go - doesn't connect with new Q box

Anonymous — Thu, 02 Mar 2023 17:36:58 GMT

@caesaromeyes tried that through necessity ( it has frozen twice)

No difference

Re: Sky Go - doesn't connect with new Q box

Laing1 — Thu, 02 Mar 2023 18:05:08 GMT

@Anonymous if you cannot set up recordings from the Sky Go app try the following

If you still have the Sky+ app log into that If you don't have the Sky + app download it and log in.

Ignore the message about having Sky Q and needing to download the Q app the Sky go app replaced this

once in the + app press the spanner at the top left goto recordings and downloads and you should be able to set your Q box in there for remote record and remote download you may need your viewing card number I cant remember if its needed or not

Re: Sky Go - doesn't connect with new Q box

Anonymous — Fri, 03 Mar 2023 09:33:08 GMT

@Laing1

There is no settings spanner on my screen (PC or tablet versions)

There is only a cog symbol with.no settings option

Re: Sky Go - doesn't connect with new Q box

Laing1 — Fri, 03 Mar 2023 11:18:46 GMT

@Anonymous wrote:

@Laing1

There is no settings spanner on my screen (PC or tablet versions)

There is only a cog symbol with.no settings option

did you download the Sky + app to your phone ? the spanner is in the Sky + and not the Sky go app

Re: Sky Go - doesn't connect with new Q box

Anonymous — Fri, 03 Mar 2023 11:42:10 GMT

@Laing1

I installed both "Go" and "+" on my tablet - I have since then uninstalled "+" leaving Go

I have installed just "Go" to my laptop and neither my tablet or laptop allow downloading !

I can watch any/all Sky channels on either/both devices but not record to Q box or local on either....

Re: Sky Go - doesn't connect with new Q box

Laing1 — Fri, 03 Mar 2023 18:45:23 GMT

@Anonymous wrote:

@Laing1

I installed both "Go" and "+" on my tablet - I have since then uninstalled "+" leaving Go

I have installed just "Go" to my laptop and neither my tablet or laptop allow downloading !

I can watch any/all Sky channels on either/both devices but not record to Q box or local on either....

Hi @Anonymous looked at both my phone and my tablet and taken screen shots of the Sky+ app they both have the spanner at the top left hand side of the Sky+ app see below

Once you click on the spanner in the Sky+ app it will tke you into the following screen

choose the frecording and download to take you into seeting your box/card as below

this should allow you to then remote record

another thing to check on the Sky Go app is to go into settings and check that connect to Sky Q box is turned on its the third option down on my phone

Re: Sky Go - doesn't connect with new Q box

Anonymous — Sat, 04 Mar 2023 11:04:24 GMT

There is NO spanner on my Go installation

on my PC

Or on my tablet

Re: Sky Go - doesn't connect with new Q box

caesarome — Sat, 04 Mar 2023 13:27:14 GMT

You are on the wrong app @Anonymous as the images posted by @Laing1 @come from the Sky+ app which can only be installed on your tablet so give this a try.

Re: Sky Go - doesn't connect with new Q box

Gerrie1 — Mon, 25 Nov 2024 11:26:18 GMT

does not help

Re: Sky Go - doesn't connect with new Q box

Gerrie1 — Mon, 25 Nov 2024 11:43:07 GMT

still can't get my SKY Q BOX in the bedroom working

Re: Sky Go - doesn't connect with new Q box

caesarome — Mon, 25 Nov 2024 11:57:03 GMT

@Gerrie1

In what way is it not working and how is this connected to Sky Go (where you are posting on here ) ?