topic Re: Sky Unavailable in Sky Go

Sky Unavailable

mycatpearl — Mon, 27 Feb 2023 23:33:16 GMT

Hello, I'm trying to watch an episode of Murdoch Mysteries but whenever I try to watch, I get an error message that sky is unavailable, code 1504. Why do I keep getting this error message? Thank you. Regina

Re: Sky Unavailable

Daniel0210 — Tue, 28 Feb 2023 05:37:33 GMT

@mycatpearl

Which platform are you using, Sky Q, Sky+, Sky Glass or Stream and I'll move your post to the appropriate board?

Re: Sky Unavailable

caesarome — Tue, 28 Feb 2023 09:40:50 GMT

@mycatpearl

To get you some help with this Sky Go error I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Unavailable

Tom-W19 — Tue, 28 Feb 2023 09:59:30 GMT

Thanks for escalating. We have sent an invite to mycatpearl.

Re: Sky Unavailable

Lisa-P1987 — Thu, 02 Mar 2023 10:21:13 GMT

Update – We are still looking to help you mycatpearl. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Re: Sky Unavailable

mycatpearl — Fri, 03 Mar 2023 00:49:42 GMT

Hello, so sorry I haven't replied. I just have SKY.com on my pc. As long as this problem is still being investigated, and someone gets back to me when it's been resolved, it's ok to close it out. I'll try Sky again and let you know if I'm still getting that error message. Thank you. Regina