topic Re: Sky Go problem in Sky Go

Sky Go problem

Alastairrobin — Sun, 26 Feb 2023 14:05:31 GMT

Does anyone know why I get an error message on my Sky Go when I try to watch Sky Sports.

It says I need to upgrade my subscription but I do subscribe to Sky Sports.

It just says

'Sorry. Something went wrong.

To watch this content, please upgrade your subscription'

Re: Sky Go problem

caesarome — Sun, 26 Feb 2023 16:09:14 GMT

@Alastairrobin

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go problem

Lisa-P1987 — Mon, 27 Feb 2023 10:27:53 GMT

Thank you for escalating this. We have sent Alastairrobin an invite to chat 🙂

Re: Sky Go problem

Tom-W19 — Wed, 01 Mar 2023 10:43:31 GMT

Hi Alastairrobin

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.