topic Re: Sky Go on PS5, can't login after update in Sky Go

Sky Go on PS5, can't login after update

Owen16BV — Fri, 24 Feb 2023 14:56:37 GMT

I've tried doing the things suggested in previous posts I've found but am still unable to login to sky go on ps5. Works fine on android phone and ipad but ps5 tells me the following:

You can't yse SkyGo on this device yet. You'll need a SkyQ Multiscreen, Sky Glass Whole home or Sky Go Extra subscription to access Sky Go on this device.

Not sure what to try now?

Re: Sky Go on PS5, can't login after update

Annie+UK — Fri, 24 Feb 2023 15:02:08 GMT

@Owen16BV wrote:

I've tried doing the things suggested in previous posts I've found but am still unable to login to sky go on ps5. Works fine on android phone and ipad but ps5 tells me the following:

You can't yse SkyGo on this device yet. You'll need a SkyQ Multiscreen, Sky Glass Whole home or Sky Go Extra subscription to access Sky Go on this device.

Not sure what to try now?

Do you have one of those services mentioned?

Re: Sky Go on PS5, can't login after update

Owen16BV — Sat, 25 Feb 2023 11:25:34 GMT

Think so. Its worked for years before this update and can still watch sky go on andriod phone and an ipad.

Re: Sky Go on PS5, can't login after update

Annie+UK — Sat, 25 Feb 2023 11:32:25 GMT

@Owen16BV wrote:

Think so. Its worked for years before this update and can still watch sky go on andriod phone and an ipad.

Check your subscriptions on your account so you are 100% sure

Console has always required more than other devices that run Sky Go ie Sky Go Extra etc...

It looks like they have tightened up the subscription checks with this app that the "TV from Sky" app let through in the past

Re: Sky Go on PS5, can't login after update

Owen16BV — Sat, 25 Feb 2023 21:53:13 GMT

Have checked and account says that Sky Go is included with subscription.

Re: Sky Go on PS5, can't login after update

Annie+UK — Sat, 25 Feb 2023 21:59:59 GMT

Sky Go Subscription allows use on mobile devices but you need an extra subscription for Consoles

Re: Sky Go on PS5, can't login after update

caesarome — Sat, 25 Feb 2023 22:21:27 GMT

You have said it yourself @Owen16BV so until you have this on your account you will be unable to use the app on your console:

@Owen16BV wrote:

You can't yse SkyGo on this device yet. You'll need a SkyQ Multiscreen, Sky Glass Whole home or Sky Go Extra subscription to access Sky Go on this device.