topic Re: SKY GO PS5 in Sky Go

SKY GO PS5

KWa1k3r — Fri, 24 Feb 2023 20:01:41 GMT

I log into the Sky Go app on the PS5 however i then get an error message stating I need to sign in on the Sky Go App on a phone or tablet to accept the T&Cs which I have tried to do but unable to achieve.

Can this issue be fixed?

Re: SKY GO PS5

Annie+UK — Fri, 24 Feb 2023 20:04:50 GMT

@KWa1k3r wrote:

I log into the Sky Go app on the PS5 however i then get an error message stating I need to sign in on the Sky Go App on a phone or tablet to accept the T&Cs which I have tried to do but unable to achieve.

Can this issue be fixed?

Please explain further with full details

Re: SKY GO PS5

caesarome — Fri, 24 Feb 2023 20:08:59 GMT

@KWa1k3r wrote:

which I have tried to do but unable to achieve.

Why, what is happening when you try to do this and on what device did you try it on ?

Re: SKY GO PS5

KWa1k3r — Fri, 24 Feb 2023 20:29:13 GMT

@caesarome I have tried to log in on the Sky go App on my PS5 and the message saying I need to accept the T&Cs on another device.

I have then logged into the Sky Go App on my phone to try to do that but had no luck.

Re: SKY GO PS5

caesarome — Fri, 24 Feb 2023 22:10:32 GMT

@KWa1k3r wrote:

I have then logged into the Sky Go App on my phone to try to do that but had no luck.

This is the bit I don't understand, you say are having no luck but why, do the terms and conditions not appear or are you unable to except them ?

Re: SKY GO PS5

KWa1k3r — Sat, 25 Feb 2023 09:21:51 GMT

The T&Cs don't appear to allow me to accept them on the PS5.

When I then go onto the T&Cs on the Sky Go app on my phone it doesn't allow me to accept them either, I only can read them.

Re: SKY GO PS5

caesarome — Sat, 25 Feb 2023 10:01:40 GMT

I don't know if they can help @KWa1k3r so to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: SKY GO PS5

Lisa-P1987 — Sat, 25 Feb 2023 10:14:16 GMT

Thank you for escalating this. We have sent KWa1k3r an invite to chat 🙂

Re: SKY GO PS5

Tom-W19 — Sat, 25 Feb 2023 13:05:11 GMT

After speaking with KWa1k3r and accessing the account they had already resolved the issue.

It was a pleasure speaking with you KWa1k3r and thanks again.

Re: SKY GO PS5

JaseP007 — Thu, 16 Mar 2023 10:53:51 GMT

How was this resolved as I'm suffering from the same issue?

Re: SKY GO PS5

Idiots — Fri, 08 Sep 2023 15:04:56 GMT

So how do you fix it? HELLOOOOO?

Re: SKY GO PS5

Idiots — Fri, 08 Sep 2023 15:05:43 GMT

What am I paying you for? Huh?

Re: SKY GO PS5

caesarome — Fri, 08 Sep 2023 15:11:55 GMT

@Idiots

How do you fix what, we are customers here who help each other.