topic Re: what's a SKY Q app, where do get it and why do i need it? in Sky Go

what's a SKY Q app, where do get it and why do i need it?

account+inform — Fri, 24 Feb 2023 15:40:47 GMT

I got a Sky app already so why would i want a

Re: what's a SKY Q app, where do get it and why do i need it?

account+inform — Fri, 24 Feb 2023 15:44:09 GMT

I want to know why i need it if i got Sky+ app already, but can't find Sky Q app on apple store, so why do i need SKY Q app

Re: what's a SKY Q app, where do get it and why do i need it?

nigea99 — Fri, 24 Feb 2023 15:47:05 GMT

@account+inform wrote:

I got a Sky app already so why would i want a

I am not too sure what specifically you are asking

SKY Q is a system that connects to a Satellite dish and allows watching live channels from the Satllites and also downloads of on demand & other content & is also a platform for other apps.

SKY Q is similar to to SKY HD but allows 4K & apps as a few other benefits

There is no SKY Q app - the app associated with SKy Q is called SKY Go.

Re: what's a SKY Q app, where do get it and why do i need it?

oldfella — Fri, 24 Feb 2023 15:48:03 GMT

@account+inform wrote:

I got a Sky app already so why would i want a

Hi @account+inform

With the Sky Q App (Sky Go) on a mobile device (tablet or phone) you can connect to your Q box whilst at Home on your Network to view content or set and delete recordings. Some content is also available to download on your Device to view away from your Home. Sky Q

Multiscreen is required in order to achieve the above. Without Multiscreen you are limited to access of Sky Content over the Internet.

Re: what's a SKY Q app, where do get it and why do i need it?

Laing1 — Fri, 24 Feb 2023 16:09:38 GMT

@account+inform wrote:

I want to know why i need it if i got Sky+ app already, but can't find Sky Q app on apple store, so why do i need SKY Q app

@account+inform the Sky Q app is no longer in use. The Sky+ app when it detects a Q box tells you to use the Q app but Sky withdrew this app years ago and it was integrated into the Sky go app

Re: what's a SKY Q app, where do get it and why do i need it?

caesarome — Fri, 24 Feb 2023 16:17:18 GMT

@account+inform

The Sky Q app was replaced with the Sky Go app. This app allows you to watch live tv and on demand content as well as setting recordings like the Sky+ app does.

Re: what's a SKY Q app, where do get it and why do i need it?

account+inform — Fri, 24 Feb 2023 16:23:38 GMT

Thanks for all the answers, I was trying The Sky+ app and it detected my Q box, which prompt the question. again thanks😀

Re: what's a SKY Q app, where do get it and why do i need it?

nigea99 — Fri, 24 Feb 2023 16:27:27 GMT

@account+inform wrote:

Thanks for all the answers, I was trying The Sky+ app and it detected my Q box, which prompt the question. again thanks😀

ah - it is very unforunate & confusing that the SKY + app directs people to an app that only lasted a short while before being replaced !

I belive the SKY + app can be used with SKY Q but I am not sure off the top of my head how well & what you have to do - others that have posted here probably can advise

Re: what's a SKY Q app, where do get it and why do i need it?

Pogit — Fri, 24 Feb 2023 16:41:41 GMT

There was a dedicated Sky Q app which was better IMHO it was withdrawn without explanation and the existing SkyGo app was given the functionality to perform basic functions on with Sky Q such as set remote records and download records from a Q box on the same Wi-Fi network to the device the app is on. Many functions are still lacking such as a first party virtual remote which Sky plus has, there is are third party one but they're full of add often inappropriate ones.

Re: what's a SKY Q app, where do get it and why do i need it?

TimmyBGood — Fri, 24 Feb 2023 16:57:06 GMT

The Q app ceased to be sometime in late 2019 - early 2020

https://www.express.co.uk/life-style/science-technology/1197264/Sky-TV-App-Shut-Down

Re: what's a SKY Q app, where do get it and why do i need it?

account+inform — Sun, 26 Feb 2023 09:35:21 GMT

At the end of the Using Sky Q with sight loss webpage Key Information states:

To browse your recordings on Sky Go, you need to be on the same WiFi network as your Sky Q box, and have a Sky Q Experience or Multiscreen subscription.

Curious, I did a search for Sky Q Experience from SKY landing page. And to my surprise I got no result.

Maybe there should be a Sky webpage that handles all the defunct stuff or Sky IT "clean sweep" their existing (not-so) help pages, maybe

Re: what's a SKY Q app, where do get it and why do i need it?

Pogit — Sun, 26 Feb 2023 11:03:02 GMT

Completely agree they would be very busy. The trouble is it's not like the old days where Sky and others kept as much in-house as possible and company employed got free services which is both a bonus to employees but also the company as they know and use the service daily. Now unless your lucky enough to get through to a specific department the call centre staff have no idea what the device is let alone how to use it well and therefore easily spotting misinformation on the product, system information services ans support products.

Re: what's a SKY Q app, where do get it and why do i need it?

account+inform — Sun, 26 Feb 2023 11:10:14 GMT

So it's a case of "if it is only slightly broke, who cares" 😂

Re: what's a SKY Q app, where do get it and why do i need it?

rscott — Sun, 26 Feb 2023 14:59:55 GMT

Some early adopters of Q may still have the Q Experience package - Sky don't normally change package unless people negotiate new contracts.

Oh and Sky staff still get free Sky TV as part of their standard package - you can see that listed in most of their job adverts.

Re: what's a SKY Q app, where do get it and why do i need it?

Pogit — Sun, 26 Feb 2023 15:26:36 GMT

@Rscoy I'm aware that sky staff get a staff discount but less and less staff are Sky staff not only customer facing call centres but product development and trouble shooters are becoming more removed but I guess that's natural development as more and more services share the gobal tech from the parent companies. In reality sky and others have always used products of others to transmit and receive their services but simple things like subtitles and accessible GUI text sizes show it's not a capability Skys own staff have or the altlest power to impliment them.

Re: what's a SKY Q app, where do get it and why do i need it?

rscott — Mon, 27 Feb 2023 01:24:39 GMT

@Pogit wrote:

@Rscoy I'm aware that sky staff get a staff discount but less and less staff are Sky staff not only customer facing call centres but product development and trouble shooters are becoming more removed but I guess that's natural development as more and more services share the gobal tech from the parent companies. In reality sky and others have always used products of others to transmit and receive their services but simple things like subtitles and accessible GUI text sizes show it's not a capability Skys own staff have or the altlest power to impliment them.

All the UK call centres are Sky staff - the overseas ones used for overflow calls obviously aren't. Even part time customer services staff get free Sky TV - https://sky.wd3.myworkdayjobs.com/en-US/sky_careers/job/Dunfermline/Part-Time-Customer-Service-Advisor---Dunfermline_R0016437-1 , not just a discount.

Q development team is still UK based (developing code for all countries using that hardware) and a fair chunk of Glass/Stream development is done in the UK too.

As the UK is the first market to roll out the new global platform, the UK team have a lot of input into how the product's future development will go. I met some of them at Osterley last year and this very subject was discussed.

The teams responsible for the apps are definitely UK based too and are Sky employees, not third parties. Again, met some during a superuser visit last year.

Re: what's a SKY Q app, where do get it and why do i need it?

Pogit — Mon, 27 Feb 2023 07:59:32 GMT

@rscott @Not sure why your arguing my terminology nothing I have said is wrong or misleading. I said uk staff get a discount aka reduced or free stuff which you seem to agree, I said UK technical /development staff have both been reduced and have less say in the product which is clearly true if they're now only part of the bigger team (leading or not) the fact that essential accessibility items (agreed by Sky at top levels including law compliance teams) have not been implemented many years after not only the product was released but also raised by customers and Skys accessible partners only shows they're eithe incapable or unwilling to effect changes they not only agree are needed but deem important. There's no way of avoiding the fact Sky Q is less consumer friendly and accessible that the Sky+ generation of equipment (what 22 years old now) now I will admit some of that is due to the lack of international agreement/incomplete international formats on things like subtitles but that why someone like Sky should take the lead and set minimum standards. Now that said SkyQ clearly has many advantages that Plus didn't have and Stream/Glass the same but the tech development is still far behind and more costly than others but let's face it the likes of Google / Apple / Amazon have a far bigger budget. Some people on here and DS think I have it in for Sky I don't I use there product daily and pay to do so why because I believe it to be the best product and or value for money. That doesn't mean I don't have constructive criticism and or valid points on how it could do better.

Re: what's a SKY Q app, where do get it and why do i need it?

ecclescake — Tue, 06 Jun 2023 08:10:23 GMT

The Sky Q app did not work properly for many people, including me, so I used the Sky + app, but that has now been stopped too (from 31st May). The Sky Go app does have remote record facility on it. Hopefully this works, unlike the Q app which never did for me!

Re: what's a SKY Q app, where do get it and why do i need it?

751JohnH — Thu, 12 Dec 2024 16:46:18 GMT

My 3 TVs work well Sky go. On my laptop performance is non;existant on Sky Sports it keeps telling me that SKy Q is not available try later.

This is the third time in the last three weeks with the same problem. My grandson fixed it one weekend on another occasion it fixed itself..

So far 3 Sky staff have trid and failed to resolve the problem over 6 hours!