topic Re: Sky Go PS5 in Sky Go

Sky Go PS5

andyk82 — Sat, 18 Feb 2023 18:52:45 GMT

Recently updated my PS5 Sky Go app and now I can't log in, im gettin a message saying I need a sky go extra account..

I have had sky go extra in the past since 2017 and have never removed it so why is this happening?

Re: Sky Go PS5

caesarome — Sat, 18 Feb 2023 19:36:57 GMT

Are you a Sky Glass or Sky Stream customer ?

Re: Sky Go PS5

andyk82 — Sat, 18 Feb 2023 19:51:47 GMT

Nope neither ....

Re: Sky Go PS5

caesarome — Sat, 18 Feb 2023 19:59:03 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go PS5

andyk82 — Sat, 18 Feb 2023 20:16:10 GMT

Thank you

Re: Sky Go PS5

Tom-W19 — Sun, 19 Feb 2023 09:26:08 GMT

Thanks for escalating. We've sent an invite to andyk82.

Re: Sky Go PS5

Lisa-P1987 — Tue, 21 Feb 2023 13:47:16 GMT

Update - Spoken to andyk82, the customer had to call in. 🙂