topic Re: sky go in Sky Go

sky go

Frankie+Connolly — Sat, 18 Feb 2023 11:17:50 GMT

Hello,

ive always after many attemps been able to get Sky Go on my phone,

but i changed my router and now it wont connect at all,tried reinstalling the app rebooting the phone, starting my skyq box, but nothing is getting it to connect,

my broadband is still from the same company its just they changed my router,

is there anyting else i can try?

Re: sky go

caesarome — Sat, 18 Feb 2023 13:12:33 GMT

If your router was changed were you given a new Wi-Fi password so do other apps on your phone work ?

Re: sky go

Frankie+Connolly — Sat, 18 Feb 2023 13:49:46 GMT

@superuser

Yes I got a new password for the wifi

Re: sky go

caesarome — Sat, 18 Feb 2023 13:51:10 GMT

So is it just the Sky Go app that isn't working on your phone ?

Re: sky go

Frankie+Connolly — Sat, 18 Feb 2023 13:53:34 GMT

@superuser

Yes everything else works on my phone except SkyGo

Re: sky go

caesarome — Sat, 18 Feb 2023 13:56:14 GMT

@Frankie+Connolly

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: sky go

Addie15 — Sat, 18 Feb 2023 13:58:33 GMT

Hi there, thank you for escalating this. We have sent an invite to Frankie+Connolly.