topic Sky Go app not working in Sky Go

Sky Go app not working

CCTinio12 — Wed, 15 Feb 2023 18:27:21 GMT

My sky go app gets stuck on the verification page on my laptop. How do I fix it? I've tried deleting and re-downloading the app

Re: Sky Go app not working

caesarome — Wed, 15 Feb 2023 19:36:20 GMT

@CCTinio12

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky Go app not working

Lisa-P1987 — Thu, 16 Feb 2023 13:15:04 GMT

Thank you for escalating this. We have sent CCTinio12 an invite to chat 🙂

Re: Sky Go app not working

Tom-W19 — Sun, 19 Feb 2023 08:28:55 GMT

Hi CCTinio12

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.