topic Re: Sky Go PS5 Outdated in Sky Go

Sky Go PS5 Outdated

AlanM1958 — Tue, 03 Jan 2023 19:55:45 GMT

I know this is a popular request and I’m wondering why it hasn’t been done yet.

I have the Sky Go app on my PS5, and the user interface is far too outdated. It is now 2023 and I still can’t wait live TV streams in HD or 4K!

Can or will this ever be updated? As it is a bit of joke. Especially when mobile app have HD streams

Re: Sky Go PS5 Outdated

Marshmandnb — Thu, 09 Feb 2023 17:53:11 GMT

I would love to see a proper update to this app to bring it in line with the main Sky services.

I, like many many others I know, use a games console as THE primary set-top box in the lounge. The Sky Go app is by far the worst of all the streaming apps on PS5, mainly because of the low resolution (720p i think!) and lack of HDR.

Sky, please bring the PS5 app into 2023, it is stuck in 2016.

Re: Sky Go PS5 Outdated

KevNewMedia — Mon, 13 Feb 2023 14:59:36 GMT

Hi @AlanM1958 and @Marshmandnb

We will be updating the PS5 app later on today with an updated fresh look as the App transitions to become Sky Go. The app will be coming to PS4 and Xbox One X/S in the coming months.

For more information, keep an eye on our News at the top of the page and on this link.

Re: Sky Go PS5 Outdated

Marshmandnb — Mon, 13 Feb 2023 15:40:32 GMT

Huge news thanks for the update kev.

Looking forward to testing this out.

Will it support 4K or is this just a UI refresh for now?

Re: Sky Go PS5 Outdated

sooozzziii — Mon, 13 Feb 2023 16:09:10 GMT

It doesn't work. I sign in and it says "you need sky multiroom or sky go extra"

It worked yesterday

Re: Sky Go PS5 Outdated

Marshmandnb — Mon, 13 Feb 2023 19:02:59 GMT

I can't even sign in to the new app, I'm certain my username/password combo is correct but it's not authenticating me with my username or email.

Re: Sky Go PS5 Outdated

Frozzie — Mon, 13 Feb 2023 19:13:09 GMT

I'm the same as above. Can no longer login since updating saying I need sky go extra which I have. Have tried uninstalling and reinstalling etc and have removed old ps5 device as a last resort to "make room" but nothing works. Now have just 4 registered devices of the available 6. Spoke to sky customer service but they said they need to wait on Sony fixing it which seems a bit ridiculous. Don't do the update if you want to continue watching on ps5

Re: Sky Go PS5 Outdated

Rob--M-- — Mon, 13 Feb 2023 19:55:51 GMT

They've told me on twitter I could only access it before today on my ps5 due to an error and now I need to get Sky go extra or multiroom. I thought I already had Sky go Extra but seemingly not...

Re: Sky Go PS5 Outdated

caesarome — Mon, 13 Feb 2023 19:58:22 GMT

@Rob--M--

If you have had Sky Go Extra on your account then it will show on your billing page so it might be worth looking back through them:

https://www.sky.com/manage/bill/

Re: Sky Go PS5 Outdated

sooozzziii — Mon, 13 Feb 2023 20:10:49 GMT

Thanks, I used to have multiroom but there's no sign of Sky Go Extra.

Re: Sky Go PS5 Outdated

caesarome — Mon, 13 Feb 2023 20:19:12 GMT

You can get Sky Go Extra free as a multiscreen customer @sooozzziii so if you cancelled multiscreen then Sky Go Extra would have been removed as well.

Re: Sky Go PS5 Outdated

Bonz7155 — Mon, 13 Feb 2023 20:24:17 GMT

Sky go app on PS5 worked fine yesterday, now after update it is telling me I need Sky Glass, Q, whole home and god know what else.. haven't made any changes to my account. Is this a fault in the app?

Re: Sky Go PS5 Outdated

caesarome — Mon, 13 Feb 2023 20:26:41 GMT

@Bonz7155

Are you a Sky Q or Sky Glass customer ?

Re: Sky Go PS5 Outdated

KevNewMedia — Tue, 14 Feb 2023 12:40:32 GMT

Hi Everyone

As @caesarome has mentioned, in order to use the service you need Sky Go Extra, Multi-screen or the Whole Home subscription.

If you do have the above subscriptions, can you let us know and we will invite you to chat with our Community Messaging team privately, to run through some checks.

Re: Sky Go PS5 Outdated

maureen+speed — Tue, 14 Feb 2023 19:27:28 GMT

Updated the app and now It's not letting me sign in . On the screen it's saying I need sky glass etc . When is this going to get fixed . Thank you .

Re: Sky Go PS5 Outdated

caesarome — Tue, 14 Feb 2023 20:35:57 GMT

@maureen+speed

Are you a Sky Glass customer because of you are then you do need the Whole Home package.

Re: Sky Go PS5 Outdated

Trendydad88 — Tue, 14 Feb 2023 22:46:17 GMT

I have had the same problem. Currently a sky+ customer with sky go extra all set up as fa4 as I know. Sky Go on IPad works fine still so this is an issue on ps5.

Re: Sky Go PS5 Outdated

KevNewMedia — Wed, 15 Feb 2023 08:09:06 GMT

Hi @Trendydad88

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go PS5 Outdated

Lisa-P1987 — Wed, 15 Feb 2023 08:41:56 GMT

Thank you for escalating this. We have sent Trendydad88 an invite to chat 🙂

Re: Sky Go PS5 Outdated

Greenfingers001 — Wed, 15 Feb 2023 12:08:27 GMT

Update:

Spoke with @Trendydad88 and there was no Sky Go Extra on the on the account, issue resolved by adding the Sky VIP Sky Go extra.

Thanks again for the escalation have a great day 🙂