topic Re: Can't login to new sky go ps5 app in Sky Go

Can't login to new sky go ps5 app

Frozzie — Mon, 13 Feb 2023 19:25:52 GMT

I can't log in now after the update today. Says I need sky go multiscreen, sky glass or sky go extra. I have sky go extra, double checked with customer service phone agent and he says I do defintely have it . All other devices are working fine. Have tried uninstalling and reinstalling etc and have removed old ps5 device as a last resort to "make room" but nothing works. Now have just 4 registered devices of the available 6. Spoke to sky customer service but they said they need to wait on Sony fixing it which seems a bit ridiculous. Don't do the update if you want to continue watching on ps5

Re: Can't login to new sky go ps5 app

Frozzie — Mon, 13 Feb 2023 19:29:48 GMT

And to add there have been no recent changes to my account or subscriptions or anything like that. The only change was updating the ps5 app which obviously I now wish I could go back and undo

Re: Can't login to new sky go ps5 app

Dover8 — Sat, 18 Feb 2023 15:14:53 GMT

Not Sonys fault that Sky broke their app in an update, but it does take some time to process any further updates if Sky have indeed pushed one.
My PS5 just updated and I have the same problem. Completely locked out of the app, even after using their ridiculous keyboard to input the right account details.
Hopefully others read this in time and DO NOT UPDATE their app on PS5.