topic TV from Sky Error code 1204 in Sky Go

TV from Sky Error code 1204

SoAnnoyedWithThis — Sun, 05 Feb 2023 09:56:44 GMT

I have the Ultimate TV add on which includes Sky go extra but I am still getting Error code 1204 when I try to watch on XBox One.

This package has been active for over 24 hours.

Re: TV from Sky Error code 1204

caesarome — Sun, 05 Feb 2023 10:00:35 GMT

I don't think the Ultimate TV package includes Sky Go Extra by default so you if this isn't on your account then you would need to speak to Sky about getting it added.

Re: TV from Sky Error code 1204

SoAnnoyedWithThis — Sun, 05 Feb 2023 10:02:30 GMT

It is included....one of the reasons I got it

Re: TV from Sky Error code 1204

caesarome — Sun, 05 Feb 2023 10:04:41 GMT

In that case it might have not activated on your account, usually it does within 24 hours so you can either give Sky a call or we can alert the messaging team on here for you who will then contact you via here so let us know what you want to do.

Re: TV from Sky Error code 1204

SoAnnoyedWithThis — Sun, 05 Feb 2023 10:08:16 GMT

Yes, please alert them. Thank you.

Re: TV from Sky Error code 1204

caesarome — Sun, 05 Feb 2023 10:15:44 GMT

I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: TV from Sky Error code 1204

Greenfingers001 — Sun, 05 Feb 2023 10:49:24 GMT

Thank you for escalating this. We have sent an invite to chat 🙂