topic Re: Sky Go - Live TV in Sky Go

Sky Go - Live TV

Amara+McKay — Sat, 04 Feb 2023 12:59:45 GMT

I have been unable to play live tv on Sky Go for a couple of months, the message is that the TV channels are unavailable and I should retry. Nothing has worked so far. I can play recordings from my Sky Q box. I have tried deleting the app and making sure I am connected to the Q box. Please can you help me?

Re: Sky Go - Live TV

caesarome — Sat, 04 Feb 2023 13:13:34 GMT

What happens if you disconnect the app from your Sky Q box, you can turn this off via settings on the app.

Re: Sky Go - Live TV

Amara+McKay — Sat, 04 Feb 2023 13:16:28 GMT

I have tried disconnecting but still not able to get the schedule up to select a channel to watch. Thank you for your response.

Re: Sky Go - Live TV

caesarome — Sat, 04 Feb 2023 13:21:57 GMT

What device do you have the Sky Go app installed on and have you checked to see if there is a new version ?

Re: Sky Go - Live TV

Amara+McKay — Sat, 04 Feb 2023 17:20:40 GMT

Hi, I checked everything and then deleted the app again. When I logged back in, the TV schedule was available for a second and then it reverted back to the message saying the channels were not available and to try later.

Re: Sky Go - Live TV

caesarome — Sat, 04 Feb 2023 17:23:35 GMT

Are you on a Wifi or mobile data network when this happens or does it happen on both ?

Re: Sky Go - Live TV

Amara+McKay — Sat, 04 Feb 2023 17:56:32 GMT

I have only ever tried it when on Wi-Fi at home.

Re: Sky Go - Live TV

caesarome — Sat, 04 Feb 2023 19:34:42 GMT

What device is the app installed on ?

Re: Sky Go - Live TV

Amara+McKay — Sat, 04 Feb 2023 20:21:02 GMT

An iPad. About an hour ago the TV schedule came up but when I left the app and retuned, as a test, same problem occurred. It seems that behind the message, it is trying to upload.