topic Re: SKY Go Error code D0-0 in Sky Go

SKY Go Error code D0-0

GinoGinelli — Fri, 03 Feb 2023 18:37:35 GMT

SKY Go Error code D0-0 i'm getting when trying to download. Any advice please?

Re: SKY Go Error code D0-0

caesarome — Fri, 03 Feb 2023 19:56:09 GMT

@GinoGinelli

Is this on a PC or Mac or something else ?

Do you have Sky Go Extra on your account ?

Re: SKY Go Error code D0-0

GinoGinelli — Fri, 03 Feb 2023 20:14:53 GMT

Hi, it's on PC with a re-install of the app. Sky Go Extra on the account.

Re: SKY Go Error code D0-0

GinoGinelli — Fri, 03 Feb 2023 20:18:57 GMT

Same error message on mobile app also.

Re: SKY Go Error code D0-0

caesarome — Fri, 03 Feb 2023 20:21:09 GMT

@GinoGinelli

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: SKY Go Error code D0-0

Greenfingers001 — Sat, 04 Feb 2023 08:49:03 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: SKY Go Error code D0-0

Greenfingers001 — Sat, 04 Feb 2023 11:58:25 GMT

Update:

Spoke with @GinoGinelli and issue resolved after customer signed out then back in again

Thanks again for the escalation have a great weekend.

Re: SKY Go Error code D0-0

Sanj03 — Mon, 21 Jul 2025 12:53:08 GMT

I'm experiencing the same issue. My error is also DO-0. i AM GETTING THIS WHENEVER I TRY TO DOWNLOAD ANYTHING ON MY DEVICE from Sky. Internet seems to be working fine. This is a brand-new laptop, delivered only two days ago. If I try to play anything through Sky Go I get a PFE 4100 errr, could someone please help me with this?

Re: SKY Go Error code D0-0

caesarome — Mon, 21 Jul 2025 12:58:47 GMT

@Sanj03

Have you tried signing out of the app then back in again ?

For the 4100 error you might need to remove the app then install it again.

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: SKY Go Error code D0-0

Sanj03 — Mon, 21 Jul 2025 13:12:52 GMT

Thanks for the advice, unfortubately,this did not work.

Best Regards