topic Re: Download to tablet button is gone from sky go app on samsung tablet in Sky Go

Download to tablet button is gone from sky go app on samsung tablet

Micknick25 — Tue, 24 Jan 2023 15:18:03 GMT

Download to tablet button is gone from sky go app on samsung tablet

Re: Download to tablet button is gone from sky go app on samsung tablet

caesarome — Tue, 24 Jan 2023 15:45:16 GMT

Are you trying to downloading a recording from your Sky Q box or something within the app itself ?

Re: Download to tablet button is gone from sky go app on samsung tablet

Micknick25 — Tue, 24 Jan 2023 16:01:20 GMT

I am trying to download a recording.

Re: Download to tablet button is gone from sky go app on samsung tablet

caesarome — Tue, 24 Jan 2023 18:01:11 GMT

Has it been working for you previously ?

Re: Download to tablet button is gone from sky go app on samsung tablet

Micknick25 — Wed, 25 Jan 2023 09:05:04 GMT

It was working last week. I am trying to download recordings on sky go app to view while away from wifi

Re: Download to tablet button is gone from sky go app on samsung tablet

caesarome — Wed, 25 Jan 2023 10:11:00 GMT

Have you tried a reboot of both the device that has Sky Go on and your Sky Q box ?

Re: Download to tablet button is gone from sky go app on samsung tablet

Micknick25 — Thu, 26 Jan 2023 08:37:07 GMT

I have rebooted both and no change

Re: Download to tablet button is gone from sky go app on samsung tablet

caesarome — Thu, 26 Jan 2023 09:56:23 GMT

You haven't made any changes to your TV package recently ?

Re: Download to tablet button is gone from sky go app on samsung tablet

Micknick25 — Thu, 26 Jan 2023 11:20:57 GMT

No changes - just renewed same package

Re: Download to tablet button is gone from sky go app on samsung tablet

caesarome — Thu, 26 Jan 2023 11:56:31 GMT

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Download to tablet button is gone from sky go app on samsung tablet

Addie15 — Thu, 26 Jan 2023 12:00:02 GMT

Hi there, thank you for escalating this. We have sent an invite to Micknick25.