topic Re: Sky Go not working on Mac - error 001 in Sky Go

Sky Go not working on Mac - error 001

Grace+Tallulah — Tue, 24 Jan 2023 19:03:49 GMT

I have redownloaded, unintalled and rebooted my mac several times. I have done everything to get rid of error 001 on the Sky Go App and this has not worked.

I used to use this app daily and haven't beena able to use it for months now. Please help me so it works on my mac again.

Re: Sky Go not working on Mac - error 001

Addie15 — Wed, 25 Jan 2023 10:06:25 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Go not working on Mac - error 001

meyow — Wed, 25 Jan 2023 15:59:55 GMT

Is there any update on this? Getting same error 001 and have tried everything to no success. Sky Go worked fine on my Mac before now. Please help!!

Re: Sky Go not working on Mac - error 001

Tom-W19 — Fri, 27 Jan 2023 11:00:30 GMT

Hi Grace+Tallulah

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Go not working on Mac - error 001

Mrtn — Mon, 03 Apr 2023 19:30:57 GMT

I require some assistance on this also. Getting same error 001 and have tried everything to no success. Please help!

Re: Sky Go not working on Mac - error 001

caesarome — Mon, 03 Apr 2023 21:18:45 GMT

Are you using a PC or a Mac, either way if you have a firewall installed then make sure you have let Sky Go through it.

Re: Sky Go not working on Mac - error 001

Bobstaa84 — Sat, 16 Sep 2023 10:14:48 GMT

I too cannot get sky go to load always get cannot load error 001 ever since i upgraded my macbook, ive uniunstalled, reinstalled, restarted... no luck... help!

Re: Sky Go not working on Mac - error 001

David+MacIver — Tue, 09 Jan 2024 20:00:40 GMT

I am having this same problem. I got a new laptop recently and now Sky Go won't work at all on my laptop. I have tried deleting and re-installing etc and nothing seems to work. I am in hospital and just want to watch the football

Re: Sky Go not working on Mac - error 001

CagsBeech — Sun, 14 Jan 2024 16:46:51 GMT

How do you know if a firewall is restricting? And how do you set it not to?

Re: Sky Go not working on Mac - error 001

David+MacIver — Mon, 15 Jan 2024 10:39:18 GMT

Don't worry - it was a rogue Sky Go file/foldee in a library that needed deleting before reinstall.

All working fine now.

Re: Sky Go not working on Mac - error 001

digglerthelegend — Wed, 17 Jan 2024 09:45:48 GMT

I've uninstalled, deleted every possible Sky Go related file/folder, reinstalled and still get the same message.

Re: Sky Go not working on Mac - error 001

skyamateur — Wed, 17 Jan 2024 17:26:23 GMT

Just had this issue myself but found an answer from another user that worked for me:

I managed to eventually get it working on M2 Mac by following these steps.

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

Re: Sky Go not working on Mac - error 001

digglerthelegend — Thu, 18 Jan 2024 08:22:32 GMT

Got it working on both M3 Mac and M3 Macbook Pro by doing the following:

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

8. Sign in

9. Bingo!

Thank you to @OwainGlyndwr for posting this in another thread.

Re: Sky Go not working on Mac - error 001

digglerthelegend — Thu, 18 Jan 2024 11:17:04 GMT

@skyamateur

Sorry, Your post wasn't showing when I added my reply.

Re: Sky Go not working on Mac - error 001

Jay631 — Sun, 21 Apr 2024 15:40:01 GMT

I can't get this to work. I've deleated everything I could find, which wasn't anything other than the app and installer. The library searches brought up other stuff but nothing sky.

Repeated 4 or 5 times but still error 001