https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208773#M120586 <P>I'm not Sky but what is the error ?</P> Fri, 20 Jan 2023 13:31:37 GMT caesarome 2023-01-20T13:31:37Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208633#M120580 <P>Can someone from sky please help me. I have sky go extra and I keep getting an error on tv from sky on my Xbox series s.&nbsp;</P> Fri, 20 Jan 2023 10:54:59 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208633#M120580 Ryan+wearing 2023-01-20T10:54:59Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208773#M120586 <P>I'm not Sky but what is the error ?</P> Fri, 20 Jan 2023 13:31:37 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208773#M120586 caesarome 2023-01-20T13:31:37Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208809#M120593 <P><div class="lia-vid-container video-embed-center"><div id="lia-vid-6318964822112w1032h580r552" class="lia-video-brightcove-player-container"><video-js data-video-id="6318964822112" data-account="6057994470001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6057994470001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6318964822112w1032h580r552'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://helpforum.sky.com/t5/video/gallerypage/video-id/6318964822112">(view in My Videos)</a></div></P><P>Basically sky news works but clicking an<SPAN>y other channel I get a black screen and then an error.&nbsp;</SPAN></P> Fri, 20 Jan 2023 14:13:00 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208809#M120593 Ryan+wearing 2023-01-20T14:13:00Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208970#M120595 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3709594">@Ryan+wearing</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works:<BR /><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.</P> Fri, 20 Jan 2023 17:07:06 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4208970#M120595 caesarome 2023-01-20T17:07:06Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4209305#M120618 <P>I don't see any chat bubble</P> Sat, 21 Jan 2023 08:26:47 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4209305#M120618 Ryan+wearing 2023-01-21T08:26:47Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4209422#M120622 <P>Thanks for escalating. We've sent an invite to Ryan+wearing.</P> Sat, 21 Jan 2023 10:59:45 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4209422#M120622 Tom-W19 2023-01-21T10:59:45Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4210266#M120666 <P>Update - Spoken to Ryan+wearing. Unfortunately we are unable to get through identification process at the moment.&nbsp;</P><P>&nbsp;</P><P>I have informed of other contact methods via our social teams.&nbsp;</P><P>&nbsp;</P><P>If the customer requires support again, they will let us know and we can engage again on the chat <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sun, 22 Jan 2023 10:28:24 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4210266#M120666 Lisa-P1987 2023-01-22T10:28:24Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4211766#M120732 <P>can we start the sky support again?</P> Tue, 24 Jan 2023 07:51:34 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4211766#M120732 Ryan+wearing 2023-01-24T07:51:34Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4211818#M120733 <P>Will you be able to get through the&nbsp;<SPAN>identification process ?</SPAN></P> Tue, 24 Jan 2023 09:37:33 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4211818#M120733 caesarome 2023-01-24T09:37:33Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212174#M120741 <P>hoping to&nbsp;</P> Tue, 24 Jan 2023 16:00:49 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212174#M120741 Ryan+wearing 2023-01-24T16:00:49Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212287#M120745 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3709594">@Ryan+wearing</a>&nbsp;</P> <P>I have alerted Sky again for you.</P> Tue, 24 Jan 2023 18:00:03 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212287#M120745 caesarome 2023-01-24T18:00:03Z https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212701#M120761 <P>Hi there, thank you for escalating this. We have sent an invite to Ryan+wearing.</P> Wed, 25 Jan 2023 10:08:17 GMT https://helpforum.sky.com/t5/Sky-Go/Sky-go-error/m-p/4212701#M120761 Addie15 2023-01-25T10:08:17Z