topic Re: I cant use my tv subscription in Sky Go

I cant use my tv subscription

JoJo3205Ray — Mon, 09 Jan 2023 03:39:31 GMT

When i log into sky go it says i dont have a subscription but I was given one on the phone and was using until I plugged in my box.

Re: I cant use my tv subscription

caesarome — Mon, 09 Jan 2023 05:55:29 GMT

@JoJo3205Ray

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: I cant use my tv subscription

Addie15 — Mon, 09 Jan 2023 08:06:36 GMT

Hi there, thank you for escalating this. We have sent an invite to JoJo3205Ray.

Re: I cant use my tv subscription

TimmyBGood — Mon, 09 Jan 2023 08:48:59 GMT

@JoJo3205Ray

Perhaps worth noting that Sky Go typically gives access to the full range of Sky services (including Cinema and Sports) before installation, but reverts to only the bundle being paid for once satellite/streaming hardware is activated.

Re: I cant use my tv subscription

Lisa-P1987 — Wed, 11 Jan 2023 08:48:19 GMT

Update – We are still looking to help you JoJo3205Ray. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂