topic Re: Code: 1410 in Sky Go

Code: 1410

IAG2023 — Thu, 05 Jan 2023 21:00:57 GMT

Whenever I try to play anything on Sky Go on my laptop it gives me the following message:

'You need the following Sky TV subscription to watch this show. Code: 1410' (when trying to watch terrestrial tv) OR 'You need the following Sky TV subscription to watch this show. Code: 1310' (when trying to watch Sky Atlantic).

I have a Sky subscription that includes Sky Atantic so I don't know what the problem is. I previously used a different log in a few years ago but I have since uninstalled the Sky Go app and reinstalled it and I have changed my username/password a couple of times but to no avail. Any suggestions welcome. Thanks.

Re: Code: 1410

caesarome — Thu, 05 Jan 2023 22:21:36 GMT

@IAG2023 wrote:

I have a Sky subscription that includes Sky Atantic

Do you have the Sky Signature package on your account or the old Boxset one is you have been with Sky for a while because while you can view the live Sky Atlantic channel content from the Boxset section would require either of these packages.

Re: Code: 1410

IAG2023 — Fri, 06 Jan 2023 11:12:15 GMT

Thanks @caesarome. I have a Sky signature package. Presumably I should be able to watch terrestrial tv on Sky Go even if I don't have the boxset package?

Re: Code: 1410

caesarome — Fri, 06 Jan 2023 12:02:36 GMT

The Sky Signature package includes boxsets so are you sure you are signed into the app with the correct username and password ?

Re: Code: 1410

IAG2023 — Fri, 06 Jan 2023 17:16:41 GMT

Yes, I changed my username and password and I've signed out and logged in again numerous times, but I still see the same message unfortunately.

Re: Code: 1410

caesarome — Fri, 06 Jan 2023 17:26:56 GMT

My guess is that you are using the wrong login details so to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Code: 1410

Addie15 — Sat, 07 Jan 2023 08:08:14 GMT

Hi, thank you for escalating this. We have sent an invite to IAG2023.

Re: Code: 1410

Addie15 — Mon, 09 Jan 2023 08:39:19 GMT

Update-We are closing this chat session now, due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Code: 1410

IAG2023 — Tue, 10 Jan 2023 13:14:30 GMT

Could you re-escalate this please? I sent some details via Community Messaging but I never heard back.

Thanks.

Re: Code: 1410

caesarome — Tue, 10 Jan 2023 15:50:02 GMT

I have done this for you @IAG2023

Re: Code: 1410

Lisa-P1987 — Tue, 10 Jan 2023 15:55:14 GMT

Thank you for escalating this. We have sent IAG2023 another invite to chat 🙂

Re: Code: 1410

AlbertoA — Tue, 24 Jan 2023 22:20:36 GMT

Hi,

I have exactly the same issues, same subscription as the OP. I checked if my IDs is correct by logging into sky.com and looking at the bills page. Could someone please escalate this?

Cheers

Re: Code: 1410

caesarome — Tue, 24 Jan 2023 22:33:17 GMT

@AlbertoA

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Code: 1410

Addie15 — Wed, 25 Jan 2023 10:03:14 GMT

Hi there, thank you for escalating this. We have sent an invite to AlberoA.

Re: Code: 1410

Mr+Flibbles+86 — Wed, 01 Feb 2023 08:06:16 GMT

Update - After a private chat with AlbertoA the issue has been resolved

Re: Code: 1410

Scott799 — Thu, 18 Apr 2024 20:53:29 GMT

Post the resolution here!!!! 🙄

Re: Code: 1410

caesarome — Thu, 18 Apr 2024 21:05:29 GMT

@Scott799

What channel are you trying to watch, is it TNT and if so do you pay TNT or Sky for access to the channels ?

Re: Code: 1410

Scott799 — Thu, 18 Apr 2024 23:22:05 GMT

Just trying to watch GOLD on demand on my Xbox and iPad. And I get the same annoying error message. I have the full package that theses channels are included in.

Re: Code: 1410

caesarome — Fri, 19 Apr 2024 04:43:28 GMT

And are you logged in with the correct ID, so not an old one if you l;eft Sky and returned after being away for 18 months or more ?