topic Sky go in Sky Go

Sky go

Maria+Ann — Thu, 05 Jan 2023 14:18:53 GMT

I can't watch recordings on my sky box on my sky go app anymore

caesarome — Thu, 05 Jan 2023 16:18:35 GMT

As anything changed on your package like have you cancelled or changed anything, if not what is happening ?

Maria+Ann — Thu, 05 Jan 2023 17:31:43 GMT

No, I haven't changed anything. I deleted and reinstalled the app and the recording tag has disappeared altogether now!!

caesarome — Thu, 05 Jan 2023 17:33:13 GMT

Are you at home and on the same broadband connect that your Sky Q box is on, so a Wifi connection. Have you also tried rebooting your Q box ?

Maria+Ann — Thu, 05 Jan 2023 23:39:17 GMT

I will try that, and see if it works. Thank you.

Maria+Ann — Fri, 06 Jan 2023 23:40:13 GMT

Thank you for the help.

I turned off the box at the wall. Deleted the sky go app and turned off my iPad.

after 10 mins I turned them both back on, re installed the app

And all is working again.