topic Re: Xbox one in Sky Go

Xbox one

Tucker90 — Fri, 30 Dec 2022 21:50:45 GMT

My sky tv app on Xbox suddenly stopped working. Still have multi room on my account.
Error message just says an error has occurred try again later. This has been happening for days. If I try to watch something on catch up it starts for a few seconds then stops and shows error message. And live tv us just sky news. Try to change channels and the same message shows.

Re: Xbox one

caesarome — Fri, 30 Dec 2022 22:31:11 GMT

@Tucker90

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Xbox one

Greenfingers001 — Sat, 31 Dec 2022 08:44:20 GMT

Thank you for escalating this. We have sent an invite to chat 🙂

Re: Xbox one

Tucker90 — Sun, 01 Jan 2023 08:45:18 GMT

All sorted now.

Re: Xbox one

Tucker90 — Sun, 01 Jan 2023 20:49:40 GMT

So it was sorted. Now it's doing it again. 😡

Re: Xbox one

Lisa-P1987 — Wed, 04 Jan 2023 10:22:20 GMT

Update – Thanks for chatting to us Tucker90. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂