topic Re: Sky Go not working Mac in Sky Go

Sky Go not working Mac

lotto2022 — Sat, 31 Dec 2022 12:37:53 GMT

Sky Go won't work on my Macbook Air, Monterey 12.6. Just stopped for no obvious reason. Reported this already but no replies or help. Not been working for 2 days now.

Tried restarting, deleting and reinstalling app. Searching for Sky related large files. Nothing coming up so far. Haven't been put in touch with support. Can't find a number to call.

Suffering from Covid so possibly missing something obvious, but what is it?

Re: Sky Go not working Mac

caesarome — Sat, 31 Dec 2022 13:22:34 GMT

Have you tried this:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

Re: Sky Go not working Mac

lotto2022 — Sat, 31 Dec 2022 14:06:41 GMT

My Covid new year's eve rescued by access to White Lotus. Can't thank you enough @caesarome