topic Re: Sky go - upgrade to use in Sky Go

Sky go - upgrade to use

MattyM76 — Thu, 29 Dec 2022 19:51:12 GMT

Hi. I have the full package but when using, or trying to use, sky go, it tells me I need to upgrade my subscription to watch 🤷🏻‍♂️

I appreciate any help

Re: Sky go - upgrade to use

caesarome — Thu, 29 Dec 2022 19:59:45 GMT

Are you a new customer to Sky or someone who was a customer and has come back after being away for 12 months or more ?

Re: Sky go - upgrade to use

MattyM76 — Thu, 29 Dec 2022 20:16:56 GMT

Previous customer but only away for a month or so

Re: Sky go - upgrade to use

caesarome — Thu, 29 Dec 2022 20:22:24 GMT

When you came back did you continue with your previous account so you were not given a new account number ?

Re: Sky go - upgrade to use

MattyM76 — Thu, 29 Dec 2022 20:24:11 GMT

I'm really not sure on the new account number or not. I have the same issue with sky vip 🤷🏻‍♂️

Re: Sky go - upgrade to use

caesarome — Thu, 29 Dec 2022 22:17:20 GMT

@MattyM76

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky go - upgrade to use

Tom-W19 — Fri, 30 Dec 2022 09:25:49 GMT

Thanks for escalating. We've sent an invite to MattyM76.

Re: Sky go - upgrade to use

Tom-W19 — Thu, 05 Jan 2023 09:12:28 GMT

Hi MattyM76

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.