topic Re: Sky ID in Sky Go

Sky ID

Oddie2004 — Wed, 28 Dec 2022 10:50:06 GMT

I am unable to access MySky to view bills etc and also VIP.Am being told by Sky after 21 years I need an ID now to access these but have always used my email address and had no issues.Being told these services ae now restricted and need to have an alternative email address.Spoke to Sky and they have no clue why I am having this issue and could not help.I have no issues with emails and obviously can view my bill on TV services but that is not really the point.Any ideas greatfully appreciated.

Thankyou

Re: Sky ID

caesarome — Wed, 28 Dec 2022 13:35:17 GMT

When you login to your account you have to enter a username and password so if you have been using an email address as the username then it should still work so what happens when you try to login ?

Re: Sky ID

Oddie2004 — Wed, 28 Dec 2022 14:02:11 GMT

It says I do not have access to various services and tells me I have been sent an email with a 6 digit code which I need to enter but I have never received any email which makes me think attempts at hacking me have been taking place.My email works fine but MySky,VIP and other Sky apps tell me access is refused so I cannot view bills etc online.Thankyou.

Re: Sky ID

caesarome — Wed, 28 Dec 2022 15:41:21 GMT

@Oddie2004

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Re: Sky ID

Addie15 — Wed, 28 Dec 2022 15:46:48 GMT

Hi there, thank you for escalating this. We have sent an invite to Oddie2004.