topic Re: Unable to record when not connected to Sky q box in Sky Go

Unable to record when not connected to Sky q box

Bracknell69 — Mon, 26 Dec 2022 21:52:09 GMT

When I am using the Sky Go app, if I am at home and connected to the Sky Q box I can schedule recordings. However when I am away from home, I select the option to record a program and the app says the request is sent but the recording does not occur.

I have a multiscreen subscription and the app used to work when I used to have Sky+ before Sky Q. I have uninstalled the app and reinstalled but it still does not record. I think somehow the app is still sending requests to the Sky+ box, any ideas?

Re: Unable to record when not connected to Sky q box

caesarome — Mon, 26 Dec 2022 22:23:53 GMT

To access the settings and to check the viewing card number is correct you actually need to install the Sky+ app on a mobile or tablet and go to Settings and make sure the correct viewing card is select under "Recordings & Downloads" against both Remote Record and Remote Download. If it is wrong make the changes then see if the Sky Go app will work when not connected to your Sky Q box.

Re: Unable to record when not connected to Sky q box

Bracknell69 — Tue, 27 Dec 2022 14:04:39 GMT

Thanks for the advice. I installed the Sky+ app and it said it found my Sky Q box so I should install the Sky Q app, which doesn't seem to be available on the Play Store.

I checked the settings in the Sky+ app and both the Remote Record and Remote Download settings were set to my Sky Q box and the viewing card number that it is using.

Sky Go is still not allowing me to set up Remote Recordings.

Any more suggestions or do I need to contact Sky?

Re: Unable to record when not connected to Sky q box

caesarome — Tue, 27 Dec 2022 15:46:58 GMT

Give Sky a call.