topic Re: Sky Go not working on Apple TV in Sky Go

Sky Go not working on Apple TV

IanD176 — Fri, 23 Dec 2022 23:21:14 GMT

When trying to login to the Sky Go app on Apple TV I get the error message 'Something went wrong. Please try again'. I've deleted the app and reinstalled, but that doesn't work. I can use the app fine on iOS.

Any ideas or help?

Re: Sky Go not working on Apple TV

caesarome — Sat, 24 Dec 2022 05:53:49 GMT

Do you have a multiscreen subscription ?

Does your password contain anything that isn't a letter or a number ?

Re: Sky Go not working on Apple TV

IanD176 — Sat, 24 Dec 2022 07:09:16 GMT

Yes I have a whole home subscription. And yes my password does contain characters other than letters/numbers. And the password is entered correctly as it's copied in directly from my phone.

Re: Sky Go not working on Apple TV

caesarome — Sat, 24 Dec 2022 09:46:42 GMT

Try changing your password so it only contains letters and numbers:

https://skyid.sky.com/resetpassword/

While this is a long shot it has worked for others previously with this error.

Re: Sky Go not working on Apple TV

IanD176 — Sun, 25 Dec 2022 00:36:24 GMT

No changing password doesn't work