topic Re: Sky go app connection issues in Sky Go

Sky go app connection issues

rorystevo11 — Sun, 18 Dec 2022 09:00:44 GMT

I keep on getting an error message with my Sky Go apps on iPad and iPhone. "Sorry, something went wrong. This show is currently unavailable. Please check you network connection and try again." Persistent problem over the past year. No issue with connection or speeds (30MBps+). Have tried restart, reinstall etc. never seems to work

Re: Sky go app connection issues

Lisa-P1987 — Mon, 19 Dec 2022 13:47:07 GMT

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky go app connection issues

Addie15 — Wed, 21 Dec 2022 14:01:10 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky go app connection issues

Ck32455 — Wed, 21 Dec 2022 14:11:13 GMT

Same issue when I try to watch on iPhone using data rather than wifi. Oddly some channels such as itv will play while all the sports channels will either never load or show an error message.